Just done another test and its down to 300k now, unable to use iplayer or utube. Getting nowhere with Zen. I had issues with plusnet re:missing e-mails and not getting support and then i moved to Zen. Been with zen for about 5 or 6 years so looks like I'll be moving again. This should be a simple and straighforward problem to resolve??

James

Done all the checks and looks fine, noticed the exchange is enabled for the new 24mb service.

The exchange is about 1/4 mile round the corner.

Took a couple of days for Zen to get back to me using email. Quickest way is to phone. Interestingly I have just jumped gateway from Gauthier to Gandhi the differences is 6.4 mbps to 7.2 mbps on DU Meter. So my conclusion, there's a balancing problem on Gateways. But this doesn't explain your 500 k.

Edit: Thinking further Enternet was having problems with their new WBC service from BT maybe with your exchange being upgraded it has had an effect on your service.

Edited by Banger (Thu 09-Jul-09 20:33:29)

I have just installed DU meter (first time), running iplayer in back ground and went from gay to gandhi. Jumped from 1mb to 1.8 so slight improvemnt.

My SNR is 13 and Atten is 17.

Still full sync and profile? BT speedtest ok? Otherwise that's better but not great.

http://www.speedtest.net/result/513880784.png

I could not complete the speed test, got as far as stage two, changed to the test account, click go, 404 error. Tried loads of times.

The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 7150 k

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 1367 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Seems very much up and down, maybe the exchange is getting "drained".

Btw, thanks for all your help so far

Not great as Speedtest.net takes the peak speed and reports it. Best to check with a few tests and the download files at fuller.zen.co.uk/test. The 100 meg file is good to watch on DU Meter to see what's happening in real time. But if it's an exchange problem changing ISP wont fix it. Time to phone Zen in the morning.

Now that your BT speedtest is low looks like some sort of exchange congestion. Zen will confirm or not.

Edit: Have a look in the Enternet forum their maybe clues in there if any speed problems with the new WBC exchanges.

Edited by Banger (Thu 09-Jul-09 21:00:28)