Zen Recommendations

Having a host of problems with current ISP and it's time to move, did have Newnet in the past and it was very good, have started to hear some negatives now hence considering Zen.

Any opinions at all, I had thought they were the market leader and second to none but some of the comments I'm seeing have me wondering.

We are not connected to a super BE exchange so they would not be an option.

Forums generally contain a large proportion of problem posts - it's their nature. It's not as though this is a busy place these days, though.

I've been with Zen for eight years at three private addresses and with two businesses, and they've never put a foot wrong for me.

Paul

Zen's service for me has been nothing short of impeccable - when there is a problem (and that's rare....), it's sorted efficiently and quickly. Basically it does what it says on the tin and that's why I'd always recommend them.

To those that criticise Zen due to cost - well, you get what you pay for.

I have been with Zen since March 2007 and have had hardly any downtime. I can not speak about there customer service as I have never had to phone them. I can fully recommend Zen.

I've used Zen for around 6 years for several customer sites. As other replies here have said, things rarely go wrong and when they do it's a phone call (a normal geographic number, not a 0871 etc) and very little hold time to speak to technical support. The people in tech support are based in the UK and are engineers with good understanding of the services Zen sells. Issues are quickly resolved and they will come up with 'creative' solutions when required.

Yes, Zen costs a bit more - but as with everything in life you very much get what you pay for.

Highly recommended.

Colin

Sorry, didn't spot this when I posted this

Thanks for the replies, cost is not really a big problem, I don't mind paying for reliability, currently have newnet at one property but I don't use it much at all and it's far from exchange, that said when did use it they were very good.

Main place I have orange set up for free, well think it costs £5 in line with my mobile phone, which needs to be orange as no other signal, however it has became very unreliable and speeds have been the worst ever, seen ping times of over 1000ms the other night.

I am very close to the exchange and have a cabinet outside the door, assume it's phone related.

Have also read about some FTTC trial, will that be unlikely in rural exchanges or is it not exchange specific.

How do you stand with a home/office package and business, I do have a business and do do some work at home, can I pick and choose either or?

Hi Ironnapper,

In regards to the home/business package, you can pick whichever package is suitable for your needs, we don't require business users to only use the business packages or vice versa. You'll also notice that some of the products are the same but with slightly different prices between the home and business pages (Zen Lite/Active/Pro), these are the same products and are just shown including or excluding VAT on the website depending on which page you view, in case you hadn't noticed that.

In regards to the FTTC, you can do a check on your phone line here which will show if this is enabled in your area, or if it's not enabled whether it is scheduled in for the future.
http://www.zen.co.uk/home-office/broadband/fibre-bro...

HTH

Darren

Still the best, I think.

A truly terrific ISP, had one problem and it was sorted in under two hours,