I have an open support issue where the last contact from Zen was on November 10th to say that they were "continuing their investigations". By December 14th (over a month later!), nothing, so I emailed to ask what was happening. It's now a week later, and I've received no response to that query.
What on earth is going on with support these days? Zen used to have very fast turnaround times on support when I became a customer back in '05. I'm getting really quite annoyed now
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