This is what it's about

Was with Nildram for ages. Back in the day they were great. Sometimes, if there was an ongoing issue, the first thing you'd hear on the support line was a message saying so, meaning you didn't have to waste time waiting. Pipex took over. Less great, but good enough. Tiscali come in and less great still and the old "ongoing issues" messages had pretty well gone. Average, but on the odd occasions tech was need they answered the phone reasonably quickly.

The Opal/ Talk Talk came in. Web unusable after 4pm and no answer at tech support after 40 mins and unable to log into my control panel. Time to move.

Join Zen. Quick, simple, painless.

A bit later, I suspect that my router is acting up. Not certain, so decide to see if Zen can aid in diagnosis, really expecting 5 mins of platitudes and stating the obvious.

First there was an outgoing message about an ongoing issue. Not relevant to me, but good to hear. Then the phone got answered straight away - and now my memory goes blank and I've forgotten his name. Steve, I think.

Two hours later, after he's taken ownership of the issue and run a bunch of tests and had me running a few more (calling back exactly when he said he would, and not getting arsy when I took a curry delivery), I've narrowed it to probably on my side, but a slight chance of a BT issue and a clear picture of what to monitor.

It was the best IT related CS experience since I was with Direct Connection WAY back before broadband.

i think in the whole time i've been with zen, since broadband was first introduced i think i've had to call them twice... first time was probably 10 years ago, second a few years ago and customer service has always been helpful.

talktalk can knock my door all they want with there cheap prices! I've watched friends swap providers so many times and complain of bad service... you get what you pay for

hmm... actually having said all that, i never did hear back about a promised zen mug back in April lol

I agree where is my mug

Talk talk wont leave me alone but I'm sticking with Zen unless I'm slammed.

In reply to a post by Banger:

Talk talk wont leave me alone but I'm sticking with Zen unless I'm slammed.

Unless our stupid regulator goes ahead with its plans to remove the need for a MAC to migrate a connection you are pretty safe.

How to get a zen mug?

In reply to a post by Tox_Laximus:

How to get a zen mug?

lol, i can't remember what i even posted, i forgot about it until i seen the pm when i login.

You just have to be awesome... which probably explains why i never got one in the end

Perhaps they are given to customers that have been with Zen for a long time.

In reply to a post by techguy:

Perhaps they are given to customers that have been with Zen for a long time.

I wish

In reply to a post by Marz:

In reply to a post by techguy:

Perhaps they are given to customers that have been with Zen for a long time.

I wish

me too... i been with zen since we first got adsl in the area which is not far off 10 years.