Think they have 96 hours to fix it (you still use BT as your phone service provider)
Sounds like you've lost current to your line (ADSL is RF so not affected)
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen Lite 8000 (I'd like to get in on the FTTP trial)
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.