Hi Peter,

Can do.

Bit of back ground info first. Apologies if you already know this!

Since we starting taking various 21CN products from BT Wholesale which allow us to reach WBC enabled exchanges, we've been carefully moving our customer base from the IPStream product to WBC. We do this by telling BT Wholesale which exchanges and volume per exchange we would like to migrate over in any given month, on a month by month basis. This information is combined with everyone else who is running a similar exercise and sent to Openreach who work out how they can meet the demands placed upon them for that defined period.

Once they've worked it out they tell their customers (In our case BT Wholesale) what they can actually achieve against what was asked for. BT Wholesale then split that up between their customers.

We take this information and start selecting services to be moved and kick off our notification process to customers. All being well, you are then moved in the early hours of the morning on the advertised date.

So where has this gone wrong for you?

To qualify for this process, each exchange must have a request for a minimum of 10 migrations at the exchange AND THEN a minimum of 10 migrations orders placed at that exchange on any given day. This number is entirely separate to the migrations of service between providers; if you were moving a service over to Zen for example.

This means that where we have a desire to move customers, there are two potential failure points where we are wholly dependant on the minimum of 10 being made up by others. Unfortunately at your exchange we don't have 10 customers of our own

Now, your exchange has only recently been enabled. This means that when we submitted our request to move you, the exchange wasn't enabled but would be for the period we wanted. Unfortunately it doesn't look like anyone else did this. As a result our attempts did not succeed.

However for our June forecast, it appears others have jumped on board so we've got past the first hurdle this time .

All being well, in a few weeks time we are told we can go ahead and place orders to move services at your exchange. BUT in order to qualify for the process a minimum of 10 orders must be placed on that exchange at the same time we are there. Given others have signalled their intent to also move services at your exchange, it is highly likely we'll see success. It isn't guaranteed though and we'll only really get an indication of the chance of failure 5 working days before the move .

An alternative option is available but sits outside of this process and admittedly does cost us extra. However it is more a case of considering the impact on the remaining services than looking at a single service in isolation. This is why I said earlier we were carefully moving services between networks.

Bit of a long explaination, hope it helps?

many thanks,
Brian

Thanks Brian

That was really helpful, as I don't really know what goes on with this compared to the old adslmax exchange upgrades.

So it may still not happen

Could you, or some other Zen person, let me know if it succeeds ?

re: the alternative,. Could the extra be paid by myself, or is it a vast amount ?

Hi

Brian is on leave this week, however i will pick this up with him on his return next week and come back to you if thats OK.

Thanks Mick

Hi 2pods,

Back now .

There is a chance it may not happen in the preferred way. I'll keep an eye out for your exchange and let you know how things are coming along. Expect to have some news on this in the next week or so.

As for the alternative and costs, on a singular basis it isn't too much. It is more the impact on other things really.

My suggestion would be to wait for the outcome from the latest attempt. I'll catch up with you about how we can proceed if another way is required.

We'll work something out .

many thanks,
Brian

Hi Brian

Thanks for taking the time to get back to me, and keeping me abreast of the situation.
I'll look forward to hearing from you.

Hi 2pods,

I have some good news!

I'm working through our migrations plan for June and we have the option to migrate services at your exchange mid way through the month.

Not 100% guaranteed just yet for reasons provided previously but we're over the first big hurdle. One more to go!

Many thanks,
Brian

Thanks again Brian

Fingers (and everything else) crossed

Hello Brian

I'm kind of hijacking this thread now, but I made it and completely forgot about it till now!

Interesting posts in reply to 2pods. Can I PM you my deets so you can check if the situation is the same at my exchange? I'd almost guarantee you won't have 10 customers on my exchange!

Thanks

Hi Unconfirmed,

Absolutely. I'll take a look for you.

Cheers,
Brian