Same issue again today. Others getting this also?

usage checker has been dead all morning.

It's working fine for me right now.

i've downloaded loads today and it still says i've used the same amount this month as it did this morning.
says the same thing when i log into the customer portal.

Ah - see what you mean now. It's not actually recording usage.
I just made a note of my remaining allowance and will check it again tomorrow!

I don't think my reading has changed in the last 24 hours, and that's clearly not right. Also not very helpful, given that it's getting near the end of the month and I'm not sure how close I am to the limit!

p

Did they send you a 75% used email yet?
I haven't had one yet, just the 50% one used sent on 22nd.

Oh yes, I've had the 75% warning email, some time ago. I'm actually over the limit and using up bank, but I've no idea how much is left as neither the usage checker nor the Customer Portal is working. No service alert either.

p

Hope you don't run out before it's fixed!

Don't know if tech support would be able to tell you your usage on Sunday.

Well, what we don't know is whether Zen know real usage figures but aren't able to display them, or whether the figure we see is the same one they see. Either way, I don't see how they could tell people they've used too much (and must pay for more) when they aren't enabling us to see what our usage is. They'd just have to write it off, wouldn't they?

I see my usage reading is the same as it was - as far as I can recall - late on Friday, which is clearly impossible. And that's checking in the Customer Portal - not just the usage checked in Firefox.

It also isn't clear (1) whether all/most/some other users are affected and (2) if Zen are aware of this development.

p