I have just rechecked all of the mains and turned everything off in the house and unplugged everything just leaving the router powered only all lighting has been turned off at the mains and the problem still remains as i expected

Edited by NICK_ADSL_UK (Sat 17-Mar-12 17:43:28)

As for finding it yourself an AM radio tuned to around 600Khz is a good tool.

Faulty street lights, as in flickering badly could easily cause lots of problems, and if the radio suggests they are the source, then the council need to be contacted, and point out that they are causing interference.

In reply to a post by MrSaffron:

As for finding it yourself an AM radio tuned to around 600Khz is a good tool.

Faulty street lights, as in flickering badly could easily cause lots of problems, and if the radio suggests they are the source, then the council need to be contacted, and point out that they are causing interference.

Thanks Mr saffron
Some of the street lights are not working and have never worked their are none that flicker however so we can rule that out. As for the radio i will give that a try and go around the estate in the car and report back

Well their is some noise in and around my property and extending to a area of around 100 square meters
As to anything specific i cant say as i cant get access to the 10 houses only 5 of them
The street lights are working in this area of which their are 3 the odd thing is thou is that the noise starts at one of the lights but disappears on leaving the 3rd light which doesn't make sense to me I'm afraid but that is at least something for BT to look at
Don't forget our problem is still here when the lights are off but will try again tomorrow during the day time to see if the pattern and placement of noise differs in anyway

It may help you you can picture the route the cables take onto the estate, where I live its pretty easy to suss out how the cables run from the exchange down the main roads and the PCP's are at the end of the estates. You can follow the line of the BT manholes downthe roads

For the lines from the exchange to the PCP you typically see tripple man hole covers and then around your local estate there may be single man hole covers where the cables run from the PCP to your telegraph poles.

Ive notice near me there are three electricty sub stations. Two are fiarly quiet when checking for REIN but then one buzzes like crazy.

In reply to a post by Ripley:

It may help you you can picture the route the cables take onto the estate, where I live its pretty easy to suss out how the cables run from the exchange down the main roads and the PCP's are at the end of the estates. You can follow the line of the BT manholes downthe roads

For the lines from the exchange to the PCP you typically see triple man hole covers and then around your local estate there may be single man hole covers where the cables run from the PCP to your telegraph poles.

Ive notice near me there are three electricty sub stations. Two are fiarly quiet when checking for REIN but then one buzzes like crazy.

Thanks ripley for your suggestions
I think at this time zen will just concentrate on my fault only with BT and if and when we can get that fixed i will then be able to go around the estate and apply the same fixes to all of those affected

The BT engineers are on the estate virtually every week and have been for four years so i would think we are just looking for one fault only either internally where the wiring is at fault or externally

Knowing the builder of the estate as i do my bet it will be within the houses as when people moved in none of the phone sockets worked and with a phone extension in each room and 2 in the lounge that means quite a few phone sockets in the house and it just could be that those affected including myself called out a private xBT engineer who maybe has rewired the house in the wrong way despite the fact all of the sockets are working correctly using a phone

In the four years i have lived here i have only had 6 weeks of a continuous 5mb service so the sockets have performed correctly and for the remaining time intermittently 0/3mb which has been the overall standard on the estate of 200 properties of 2/3/4/5 bedrooms in a well spaced out environment in a rural setting with myself only ever getting 5mb

My logic is if it can perform and has performed correctly albeit for a short 6 week period the house at that point in time has been wired correctly and with nothing being changed or disturb over the four year period why all of a sudden it would spring to life for 6 weeks and then fail again that makes no sense in electronics

Edited by NICK_ADSL_UK (Sun 18-Mar-12 15:32:46)

Having called zen today the fault manager has asked me to just use the test socket only for 24 hours to see how that goes as he feels sure with a vast amount of experience that to be the cause of the problem IE the other wiring on the phones side of things in other words the master socket is perfect and just by plugging in my router into the master socket all will be well

This had been tried so many times over the past 4 years and has made no difference whatsoever but to please him i have done so and like so many times before all starts off well only to fall flat again a few hours later with the same old intermittent fault

I'm not sure Zen are grasping the fact that this is an estate fault and not just me

How the hell am i going to get this message across to them god only knows as it would seam that a verbal phone call isn't going to work

Yes the zen staff are wonderful the very best of that i have no doubt truly great but as for giving a customer some service at a level that works for £35 per month it would now appear that most of the staff i speak with are left wonting and not so clever after all

The only staff with some fight in them of which there are just 3 the rest cant bring anything extra to the table which is a shame

Of course the real trouble is BT in the failing to get to grips with the problem and if your not going to find the fault in the 4 years then you aren't going to find it all as the staff doing the work aren't really up to the mark

Maybe we will never find it and yes i am still very keen but it would seam i am the only one left who is ?


It's just a pity i dont live at number 10 downing street because if i did I'd have Richard tang on my doorstep just to make sure all was well ?

Edited by NICK_ADSL_UK (Sun 18-Mar-12 21:01:03)

Surely with the cost of Zen, they should be able to sort it out? I thought that's what you were paying for.

To get it sorted, you could migrate to AAISP, who guarantee they can sort out the problems.

In reply to a post by BatBoy:

Surely with the cost of Zen, they should be able to sort it out? I thought that's what you were paying for.

To get it sorted, you could migrate to AAISP, who guarantee they can sort out the problems.

Yes that could well be the route to go down at some point if Richard tang or the technical team cant get their act together


The BT engineers on the site have always had a different story to tell their boss should tell them to stick to the same story or better still find the noise and fix the fault

To keep blaming me with the master socket and to keep reminding me of the BT rules regarding the master socket is madness what would happen if i didn't speak English then what ?

Once fibre is established for all in around 5 years time their will be no need for zen i feel as their business model will not be of much use to anyone as fibre may turn out to be reliable and hence kill off the zen claim to fame for providing a first class service which may not even be needed and being that much more expensive and with much regret will be their downfall which will be completely out of their control

having to rely on BT may well be over time the downfall of most isp's and that's guaranteed

Edited by NICK_ADSL_UK (Sun 18-Mar-12 23:07:07)

Morning,

Can you PM the fault ref please. I was in over the weekend and I would like to know who was not able to see nor understand the issue and whether or not the have made any more progress. I am sure Phil Long knows about the issue, however I would like the oportunity to help if I can.

Kindest Regards,