In reply to a post by Azzaka:

Morning,

Can you PM the fault ref please. I was in over the weekend and I would like to know who was not able to see nor understand the issue and whether or not the have made any more progress. I am sure Phil Long knows about the issue, however I would like the opportunity to help if I can.

Kindest Regards,

Hi Leo
Thank you pm sent
There is a REIN issue that i have discovered in a neighbours property with his sat /receiver equipment which he uses for EU TV only as it is a EU receiver made in the EU
He does not know how to implement a fix and neither do i as the equipment is new to me


when the unit is on the noise is bad on the MW 600 frequency and when he turns it off the frequency goes quite

As for how he can get that fixed i don't know. I believe that this type of situation on our estate to probably be common as the quietness in some areas of the estate are very quite indeed with all residents reporting normal broadband

In the areas with small amounts of noise then this could well be a sky box or something similar and a little education here for the resident might help

Having said that and am sure your well aware in that some people don't wish to learn and therefore things that go on in an environment are not as they should be so yes our estate could do much better as far as broadband is concerned

Edited by NICK_ADSL_UK (Mon 19-Mar-12 18:45:41)

Nick

I've skimmed over the thread. If the issue is as serious and as widespread as you indicate, then I suggest that its time to involve OFCOM.

Not with a complaint regarding Zen or BT, but with an estate-wide REIN issue which possibly involves equipment that does not conform to EU regulations, and potentially poor electrical installation by the original site developer and their sub-contracted 3rd party electrical suppliers (is, those who installed the building supplies and possibly the streetlights). The developer's name doesn't start with 'M' does it?

It is OFCOMs responsibility to investigate these issues, especially if there is interference in the radio spectrum. But equallly, they are responsible for ensuring that equipment such as Sky, BT Vision, powerline sockets, etc, all comply with the varios EU and ITT regulations.

They will send engineers out to investigate - and they are very very thorough!

'luck.

Hi Nick,

I don't suppose you are in the Orchard estate by any chance? I've been looking into FTTC as well but BT website checker is unable to provide a reason why it isn't available.
Some work has been done a green cabinet just down the road (junction to Ifield Av/Rushetts Road) but I may have got it totally wrong in thinking it's a fibre cab?

Dan

In reply to a post by alewis:

Nick

I've skimmed over the thread. If the issue is as serious and as widespread as you indicate, then I suggest that its time to involve OFCOM.

Not with a complaint regarding Zen or BT, but with an estate-wide REIN issue which possibly involves equipment that does not conform to EU regulations, and potentially poor electrical installation by the original site developer and their sub-contracted 3rd party electrical suppliers (is, those who installed the building supplies and possibly the streetlights). The developer's name doesn't start with 'M' does it?

It is OFCOMs responsibility to investigate these issues, especially if there is interference in the radio spectrum. But equallly, they are responsible for ensuring that equipment such as Sky, BT Vision, powerline sockets, etc, all comply with the varios EU and ITT regulations.

They will send engineers out to investigate - and they are very very thorough!

'luck.

Thanks
I have found that a nearby neighbour has had a faulty DC adaptor and that has helped and at our next meeting of the estate will highlight that these ongoing problems are probably down to the residents complete lack of knowledge in how electrical equipment should be used in the home and to take care and if in doubt to see me for further advice

I will be speaking to OFCOM to highlight my concerns so as to stop this from happening in the future

It's early days to say that my problem is fixed but it could well be a step in the right direction

Edited by NICK_ADSL_UK (Tue 20-Mar-12 22:52:47)

In reply to a post by dan1884:

Hi Nick,

I don't suppose you are in the Orchard estate by any chance? I've been looking into FTTC as well but BT website checker is unable to provide a reason why it isn't available.
Some work has been done a green cabinet just down the road (junction to Ifield Av/Rushetts Road) but I may have got it totally wrong in thinking it's a fibre cab?

Dan

Hi Dan
I am not sure about that cabinet and will take a closer look next time I'm out
As for our estate and further just up the road bonnets lane which leads down to the runway at Gatwick we are due our cabinet in December according to this map

https://www.google.com/fusiontables/DataSource?snapi...

Hi Leo
I've been down with a port issue the past couple of days and having spoken to the boss of BT broadband services Tony and yes he was shocked to hear from me as he doesn't take calls from the public everything is ok for now with a speed of 6mb the highest i have ever had

The rest of the 200 house estate only gets around 2 /3 mb thou if their lucky and i still feel that further investigations should be carried out and our fibre installations brought forward and that is what i have asked Tony to look into and trust he will do so as i don't wont to keep calling him up or waking him up

Well it's been down again during the night and am just waiting to hear back from Zen as to the cause. Speed wise i am up a little so it could be worse and am thankful at this time for small mercies

In reply to a post by NICK_ADSL_UK:

Well it's been down again during the night and am just waiting to hear back from Zen as to the cause. Speed wise i am up a little so it could be worse and am thankful at this time for small mercies

It's been a port issue again despite one lift and shift and it's been down again for a short time this afternoon

95% of this thread is you talking to yourself

In reply to a post by Squirrel:

95% of this thread is you talking to yourself

Maybe but their are lessons here to be learned we don't all have your skills as if we did we would all be in full time work in which were not

Just a small update and that zen have said the line SNR margin is 3db and am now syncing at 7.5 MBPS download which is now over 4Mbps faster then anyone else on this estate so well done to zen i hold my hat off to you and lets just hope it stays this way