BTW still clowning around.

2 engineer visits to the exchange, both engineers presumably not bothering to read the case notes and, having seen sync, deeming everything fine and dandy.

2 missed update deadlines by BTW in the last few days.

Really want to bang my head against the wall.

In reply to a post by wits_end:

How are they [BT Wholesale] allowed to .... retain their monopoly?

BT Wholesale do not have a monopoly.

Agreed, they are now called the 'BT Group'. BTWholesales is the customer of OpenReach and BTRetail is the customer--along with Zen and other ISP's--is the customer of BTWholesale.

Unfortunatly we cannot talk to OpenReach directly and sometimes this can cause the problems we see and you are seeing.

~Edited to be a little more transperant~

Edited by deleted (Tue 11-Sep-12 11:08:54)