In reply to a post by Uilebheist:

Can't remember the number for the quiet line test, but I'm sure somebody will mention it in a moment.

17070 option 2

I'm very surprised confidential account details and transcripts are being discussed here both by Zen Staff and by the customer alike. Is there not a stringent Data Protection policy in place throughout the company that dictates case specific issues like this are not discussed on an open forum?

No personally identifiable information has been given out here by Zen staff, as far as I can see.

The transcript was posted by the customer, in a customer support forum.

It's more the continuous airing of the argument/issue publicly that concerns me (others). I can see that perhaps the customer is trying to get a "bite" from the agent but I'm sure bosses at Zen wouldn't be happy seeing the agent bite back on an open forum.

If the bosses at Zen are unhappy, they should be keen to fix the problem and make a customer happy.

Nothing wrong with the agent's behaviour on this forum.

This is exactly how unprofessionally some,,not all of the staff can be at Zen.

I only hope others dont have to go through what I am going through.

Still no resolution in sight, and they dont appear to be doing anything for me.

Looks like I am just going to have to settle for a sub standard service.

In reply to a post by glcmcfc:

This is exactly how unprofessionally some,,not all of the staff can be at Zen.

I only hope others dont have to go through what I am going through.

Still no resolution in sight, and they dont appear to be doing anything for me.

Looks like I am just going to have to settle for a sub standard service.

as i said before if you speak to Wasim at zen he is first class in getting things done and reports back to you daily plus the fact he's a good lad and keeps his head down and will get it sorted promptly

In reply to a post by BatBoy:

If the bosses at Zen are unhappy, they should be keen to fix the problem and make a customer happy.

the company is only as good as it's leader which is Richard tang. He doesn't involve himself with any customers whatsoever which i personally think is wrong as their are a few staff that need a bit of leading

Outside of technical support their are many great guy's and girls and are a credit to the company likewise their are a few fools in technical support who instead of getting someone able to sort things out like wasim they try to battle on getting nowhere and invariably end up upsetting the customer

The owner of the business mr tang should get stuck in now and again to help out in difficult cases and not sit in the back office trying to make out he's busy' he needs to be seen at the deep end if only to gain respect from the staff