As wall as that information, is there anything about errors, errored seconds and the like? If so, please post that information.

In reply to a post by Sauronator:

It's more the continuous airing of the argument/issue publicly that concerns me (others). I can see that perhaps the customer is trying to get a "bite" from the agent but I'm sure bosses at Zen wouldn't be happy seeing the agent bite back on an open forum.

The continuous airing of this issue does not concern me.

Perhaps it might force Zen to examine and adjust their current Customer Service practices across the board which have certainly slipped somewhat from that expected of a premium priced ISP.

If they manage to recover the standard then I and certain others would not have to complain via these forums in order to seek a timely response to our problems.

Hi Nick,

I no longer work at Zen and as such stay away from their service affairs, however having been there for 7 and a half years, I feel I can speak confidently in saying there is a great deal of respect, no only for Richard Tang within the organisation but for everyone else of each other.

From my experience Richard does not sit back in his office and very much retains an active day to day involvement in his company. It would be unfair for others to think otherwise.

I feel your comments may be a little stretched.

Cheers,
Brian

In reply to a post by BCS:

Hi Nick,

I no longer work at Zen and as such stay away from their service affairs, however having been there for 7 and a half years, I feel I can speak confidently in saying there is a great deal of respect, no only for Richard Tang within the organisation but for everyone else of each other.

From my experience Richard does not sit back in his office and very much retains an active day to day involvement in his company. It would be unfair for others to think otherwise.

I feel your comments may be a little stretched.

Cheers,
Brian

Hi Brian
i was only going by my observations over the past 10 years or so i have been with Zen. The overall standard of Zen is well up on the vast majority of all businesses� across the UK but at the end of the day, you still need to be active in the current climate to be playing your part as Richard Branson does

Trying to stay Anonymous with the public as Richard tang does in going forward is not the best plan as their will be many more businesses� going bust in the coming years and only those that are seen in playing their part will come out on top' with the rest like comet and co going bust or having to merge

Loyalty to brands is not what it was back in the seventies and eighties with those under 35 today largely jumping ship at the slightest problem cropping up and to those people i say that is a good move

There are no highly respected chief executives in the UK today that are household names with the only possible exception being Richard Branson but he too has his faults

As i say the only way forward for all chief executives is to go undercover to find out why so many of their staff are continually failing to provide good reliable customer support and to make the necessary changes where possible and not just like now leaving it to a few to keep things flowing smoothly and in order

In reply to a post by glcmcfc:

As i said its not a speed issue its they way the line keeps disconnecting and hanging. New Router DGND3300 Netgear... not cheap. New wiring and all fitted by a phone engineer. Been into the master socket for 3 days and no better.

FWIW I wouldn't assume that the new Netgear, however expensive it was, is up to the job of dealing with a problematic line.

I had problems with random disconnects and drops in speed last year. I was using a Zyxel which hadn't caused me any problems before, so having tried most other things resorted to buying a new router - a Netgear (sadly can't recall which one).

The Netgear was no better than the Zyxel, if anything it was worse. On top of this the wireless kept dropping out (as if it were disabling itself) and needed the router to be reset to make it work again. Bottom line was the Netgear couldn't cope with the conditions on the line.

Eventually in April last year I bought a BiPAC 7800N. Speeds returned to around the same 6.5-7Mb I'd had before the problems started, and the disconnects stopped. The line has been very much more stable than it was in the months before I bought the BiPAC, and has remained so.

In reply to a post by BCS:

Hi Nick,

I no longer work at Zen and as such stay away from their service affairs, however having been there for 7 and a half years, I feel I can speak confidently in saying there is a great deal of respect, no only for Richard Tang within the organisation but for everyone else of each other.

From my experience Richard does not sit back in his office and very much retains an active day to day involvement in his company. It would be unfair for others to think otherwise.

I feel your comments may be a little stretched.

Cheers,
Brian

Some of Zen's best staff have made a mass exodus in recent years I have heard. I bet you were one too Brian? One I know being quoted as saying "Too many Chiefs & not enough Indians".

no [censored].? bad service from teir 1 staff meh service from teir 2 and not much better from the rest. bads all round to be honest.