In reply to a post by cssuk:

just used my MAC and will be off Zen in 2 weeks

In your first post you stated:

i took out the fibre service last october and use my own router

As the initial minimum contract term for FTTC is 12 months, are you not in danger of being 'pinged'* by Zen for the cost of the contract through to October if you leave early?

* Sorry - couldn't resist.

Hi,

I've really tried my best to explain that final hop response is all that matters - but perhaps this explains it more clearly than I can - it's from Nessoft's Ping Plotter documentation:

Packet loss or latency at intermediate hops

We know we can't address the interleaving issue as that is a consequence of line conditions. If there was something else happening then we could have looked at it, but all we've seen is evidence that interleaving is affecting latency; which is what is expected. It may be the case that over time we can get more control of that from Openreach (as FTTC becomes more commonplace), but for the immediate future we and any other ISP are stuck with it as it is.

I'm sorry you feel you have to leave over this issue; we would naturally have preferred to be able to improve matters if it was possible. Hopefully the service you choose is more suitable than FTTC is to your requirements.

kind regards,
Phil

its ftcc again with another provider but there are some differences firstly its unlimited wheras zen has a GB cap and non traffic shaped as is Zens tbh but secondly i will be paying a lot less the way i look at it if BT is about to stick there nose into my connection which as others have mentioned several times is inevitable with Fibre then frankly i may as well save myself £30.00 a Month and nip off to the pub on high ping nights with the proceeds, i guess what i am saying is zen currently dont have a reason for me to stick it out you cant /wont do anything and your limited and expensive to boot not exactly a glowing referance is it, whoever negotiated the contract with OR really needs to consider the long term implications of being just another third party provider at a higher price point, right now i do feel the whole industry really is mis selling the fibre dream as none of this DLM is mentioned anywhere just "blazing fast speeds" etc

now if only the end hop mattered please can someone explain why my pings increased to the levels it has when ping plots show the last hop as 17ms you would asume the game would be at about that less overhead and the overhead is the interleaving but i guess we agree to disagree i have sent enough plots and spent enough time on this as it is i have moved on

Edited by cssuk (Wed 29-May-13 15:54:02)

seems I got it wrong.

My friend corrected me, the did get the engineer out and the profile reset but aaisp didnt allow it just for a profile reset, they found what they thought was a fault (and causing he high error rate) so thats why the engineer came out, there was a fault fixed as well, he has no idea what the fault was tho.

Edited by Chrysalis (Sat 01-Jun-13 03:29:58)

now days the mass market isps offer a better service than they did say 3+ years ago I agree. With the lack of short term contracts as well and LLU on FTTC things are much closer.

However if IPV6 or/and a static ip is required there is still reasons to go away from mass market.

In reply to a post by kamelion:

I did a traceroute to your server the other day and the latency shot up at their london node. It would be fine if the packet loss was low, I used to play quake2 on US servers with a ping of 300 and still hand most players their bottom.

what the complaint is about and css i can see where he comes from. ..............sodding pixel campers:P. anyway adapt the play if your at a disadvantage.

In reply to a post by lexden16:

In reply to a post by cssuk:

just used my MAC and will be off Zen in 2 weeks

In your first post you stated:

i took out the fibre service last october and use my own router

As the initial minimum contract term for FTTC is 12 months, are you not in danger of being 'pinged'* by Zen for the cost of the contract through to October if you leave early?

* Sorry - couldn't resist.

same. dof you say?

well happy to report my migration went through a day early and i am now on Sky Fibre, speeds are if anything a little better than zens at 86Mb down and funnily enough 21Mb up which is more than advertised but hey ho, best thing though my pings have gone back to normal ie 12-16 uk and 20-24 in NL and bbc pings are normalised

C:\Users\css>ping bbc.co.uk

Pinging bbc.co.uk [212.58.253.67] with 32 bytes of data:
Reply from 212.58.253.67: bytes=32 time=12ms TTL=121
Reply from 212.58.253.67: bytes=32 time=12ms TTL=121
Reply from 212.58.253.67: bytes=32 time=12ms TTL=121
Reply from 212.58.253.67: bytes=32 time=12ms TTL=121

Ping statistics for 212.58.253.67:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 12ms, Average = 12ms

Tracing route to hosted-by.leaseweb.com [85.17.208.105]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 17 ms 15 ms 15 ms ip-84-38-37-16.easynet.co.uk [84.38.37.16]
4 14 ms 14 ms 11 ms 027809a5.bb.sky.com [2.120.9.165]
5 17 ms 15 ms 15 ms lon.tc2.leaseweb.net [195.66.225.100]
6 19 ms 20 ms 18 ms po80.sr2.evo.leaseweb.net [62.212.80.74]
7 18 ms 18 ms 17 ms hosted-by.leaseweb.com [85.17.208.105]

what cant speak cant lie so i guess the lesson here yet again to Zen is grow a pair if BT is messing with your Customers bang the drum and stand up for them, i moved after being a Zen customer for many years as this is the second time i have had an issue where Zen made me put up with poor service simply because it required an engineer visit and it would potentially cost, hmm guys if things work ok people wouldnt be calling to complain, if the addition of the interleaving only had a neglible effect on my gaming why did i call and pinpoint the exact day when the connection went bad, perhaps Zen is immune from current issues and can afford to lose custom at the hands of BT who knows but long term it isnt really a winning formula is it?

anyway line drawn sadly i still dont have an answer from Zen about the poor service i have been in touch with Richard Tang who has passed the issue on to head of networking/problem resolution and it seems he is struggling too as he is still looking for answers a couple of weeks later, perhaps the BT deal really is as bad as it looks from where i am standing who knows, Sad day tbh.

By the sound of things (ignoring the incorrect reporting of speeds) the migration has led to DLM being reset. I would expect, over time - and assuming Openreach haven't made any physical changes as part of the migration - DLM will take effect again and you'll see your line tend towards similar performance as it settled at with Zen, as it isn't something the ISP controls.

regards,
Phil.

Zen - 9 hops to leaseweb.net

Sky - 5 hops to leaseweb.net

That I believe, is controlled by the ISP.