In reply to a post by David_W:

In reply to a post by 4M2:

Will you be on a new 12 month contract? Zen T&C's seem to suggest that any FTTC re-grades require agreeing to a new 12 months minimum term.

I didn't get complete clarity on that point, but am happy to commit to Zen for a further 12 months and assume I have bound myself to a further 12 month period.

If any Zen staff are reading, this thread would welcome some clarity.

In fact, the answer seems to be clear from my order history on the Zen customer portal. For some strange reason, the product details of a regraded product show against the original product you ordered (in my case, my September 2004 order for ADSL - Zen Home 1000, I think it was).

The portal confirms "Unlimited Zen Fibre 2" at £29.50/month (so £35.40 including VAT) and shows me as in contract until 07/01/2014, which is the date my original FTTC commitment ended (activation was on 08/01/2013). This indicates I did not take on a further 12 month commitment by changing to Unlimited Fibre 2.


Edit: two minutes after I posted this, the regrade order completed, and the 'in contract' date changed to 19/09/2014. This means I have taken on a new 12 month commitment by changing to the new tariff - though I was happy to do so.

Edited by deleted (Fri 20-Sep-13 21:36:44)

So you have now agreed to unlimited fibre broadband without line rental on a new 12 months term for £35.40 per month (same speeds and same price as you were paying previously) and gained unlimited usage whereas before it was limited to 100GB per month?

In reply to a post by 4M2:

So you have now agreed to unlimited fibre broadband without line rental on a new 12 months term for £35.40 per month (same speeds and same price as you were paying previously) and gained unlimited usage whereas before it was limited to 100GB per month?

Yes. Everything has stayed the same including my 80/20 sync speed (I'm close to the cabinet) other than no downstream usage cap (Zen never counted upstream usage towards any cap) and the new 12 month commitment.

Now that the regrade order is marked as complete, all mention of usage remaining for this month has disappeared from the "View service usage statistics" screen in the portal. I can still view and graph my usage, but the blue/yellow bar showing usage paid for and remaining this month has gone.

I'm a Zen customer for line rental and I also got the email from Zen this morning. When I saw the line rental charge when it's taken with FTTC I thought £15.44 for "cheap calls with no setup fee" was rather high since I only pay £11.22 for line rental on a 30 day minimum term. BTW. My broadband is with another provider.

ok so basically is a surcharge if dont move line, that sounds better.

anyone got a tbb graph on zen for last 2-3 days? so I can see how they looked during the ios7 madness.

In reply to a post by Chrysalis:

ok so basically is a surcharge if dont move line, that sounds better.

anyone got a tbb graph on zen for last 2-3 days? so I can see how they looked during the ios7 madness.

Here's my BQM graph for the 18th (the same date as in the news article). It shows no discernable effect of the iOS 7 launch whatsoever.

In reply to a post by 4M2:

I'm a Zen customer for line rental and I also got the email from Zen this morning. When I saw the line rental charge when it's taken with FTTC I thought £15.44 for "cheap calls with no setup fee" was rather high since I only pay £11.22 for line rental on a 30 day minimum term. BTW. My broadband is with another provider.

Yes, at face value it appears high; however, by taking the phone with broadband you get unlimited 80/20 broadband for £30 per month. The saving on broadband more than offsets the higher phone rental charge. I have both my broadband and phone with Zen and I was paying £35.40 per month for Fibre Active (100GB) and £12.12 per month for phone with CLID: that is, a total of £47.52 per month. I now pay £46.34 per month for unlimited internet and phone.

thanks, and I assume (if you was using it then) you didnt feel any affect on speeds, snappyness etc?

I'm certainly not criticising your choice of Zen for unlimited fibre broadband and line rental, but based on price for standalone, up to 76Mbps unlimited fibre broadband, Plusnet can do it for £22.49 (Market 2/3 �low cost area� exchange) and then one can take Zen line rental for £11.22 + 90p for caller display...

Edit: however the Zen Fibre Unlimited 2 package has free activation and includes a 12 month minimum term but Plusnet unlimited fibre BB without line rental has a £50 activation fee and it's on a 18 month minimum term

Edited by 4M2 (Sat 21-Sep-13 13:47:14)

In reply to a post by Chrysalis:

thanks, and I assume (if you was using it then) you didnt feel any affect on speeds, snappyness etc?

Our Zen connection was in use on Wednesday evening, with no slow down or additional latency noted.