If your on a BT exchange you might be able to use this link to check if there is congestion.

http://usertools.plus.net/exchanges/

Hi,

From everything I've seen so far this sounds very much like contention. Can you PM me your username so I can take a look and see if this is something BTW are aware of already? Based on that result we can then advise on what's likely to be the best next course of action.

kind regards,
Phil.

Thanks all!

@arendall - here is the result of the 'PlusNet' exchange status check.........

Exchange Status Checker
Results: South Brent
Code: WWSBNT
County: Devon
Enabled: 30 Jan 2004
Market: 1
Mkt2014: A
green 20CN virtual paths: Green
There are currently no known 20CN VP capacity problems on your exchange. There may still be an exchange problem, however BT are not currently reporting that they are aware of it. Please contact Support if you are having speed problems, who can advise further.

Record last updated: 18 Oct 13

Thanks for the link


@SkyFire (Phil) I had no idea that these forums would be monitored by ZEN staff!! This seems service beyond the call of duty? Thankyou for your interest and I will PM you my details ASAP.

Best All

R

(I am learning a lot already)

Edited by deleted (Tue 05-Nov-13 13:01:04)

You can sign up on our site and also permanently record the speed tests and also expect them in a CSV file to excel.

Also as we show burst and average figures it makes it clearer if the speed is very variable. Some Ookla testers have a tendency to show only burst type speeds, others seem to be more like an average.

Wireless is something I have problems with at nights, and jumping to a 5GHz band helps or running a cable for when I need a real reliable connection.

In reply to a post by Ron_Trousers:

I'll do some tests with my ethernet cable too as soon as I have time.

That could be the beginning and end of the problem. You should NEVER rely on a wireless connection to do a speed test. Use a cable or don't bother.

Ron,
I take it the issue is now fixed? What was the cause ?
Andrew

Hi Andrew........thanks for coming back.

My speeds are still all over the place during peak times and I am monitoring them to establish a pattern of evidence before asking ZEN if anything can be done - but I am at least fairly sure now that my problem is a BT congestion/contention issue and less likely a problem with my hardware/or settings.

I have also just found out from the 'PlusNet' Exchange Checker that we are due to be enabled for some new protocol (21n or ADSL max-I can't quite recall the exact terminology!) some time in the new year (they keep moving the date forward!!) but whether this is a 'good thing' or will have any bearing on the line capacity I have no idea.

I'll come back to report soon.

Thanks.

r