Finch Read is his name, still no response other than he is awaiting information 3 Weeks+ now, btw my Sky connection is still working 100% perfect can DL torrents at 8.9MBs and upload the same at 2.1-2.2 if the demand is there obviously there are some overheads involved but two seperate Torrent clients reported the same results, pings are still the same as well only thing am unhappy about is the sky hub i have to use as it only supports 2.4Ghz wifi but am working on that and expect to be able to use my own router shortly.

FTTC is still a fickle beast. Like all the broadband products released in the last decade, it will probably follow the same path of flaky, not bad, bit unreliable again, massively oversubscribed, finally has enough bandwidth, lines settle down again.

It's all about what you need though - if the automated systems take your fttc down to half it's speed, then that's one thing, but if they drop 5 or even 10% off but then remain stable then that's often worth living with.

In general we always tell customers we'll sacrifice speed for stability, and that's with individual line faults as well as with bonding internet lines. What use is bandwidth if the service is up and down like a yo yo or every 5th packet is lost!

I hope your line continues to be stable - we're waiting for cross talk to become a widespread issue, so will be useful information when people start posting slow downs in specific areas.

In reply to a post by Ignitionnet:

You're aware that if you use FTTC again exactly the same thing will happen with the new ISP and they'll be completely unable to do anything to improve your latency, right?

If you need an ISP that has end to end control to ensure your latency isn't increased by line management your only option is to take an LLU service. Sky interleave and run line management, Be and O2 are going to be assimilated into Sky's packages in the not too distant future, your options are a service that resells TalkTalk Business or one that resells Cable and Wireless.

just thought an update was in order been on skys ulimited fttc service almost a year had 1 issue in that time where engineer disconnected me in error resolved with a single call, for the record heres my ping to bbc.co.uk btw ping to NL server is 20ms uk servers is 16ms or less, couldnt be happier with the service

C:\Users\Css>ping bbc.co.uk

Pinging bbc.co.uk [212.58.246.104] with 32 bytes of data:
Reply from 212.58.246.104: bytes=32 time=13ms TTL=57
Reply from 212.58.246.104: bytes=32 time=14ms TTL=57
Reply from 212.58.246.104: bytes=32 time=13ms TTL=57
Reply from 212.58.246.104: bytes=32 time=13ms TTL=57

Ping statistics for 212.58.246.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms

hopefully Zen will one day return to being as good as they once were

Zen are probably still in denial.