Hehe.. It is indeed Kaspersky. I was wondering why I ended up with that spike. I will re-run it with kaspersky turned off.

I recently moved from SKY.

Any issues at all you are straight through to a tech rather than an annoying call centre. Highly recommend them.

I migrated to Zen at the beginning of Sept, after several years with TalkTalk Business. I'd spent several months trying to find out exactly why my service had deteriorated so badly after 31st March (at one stage I was seeing just 384kb down and 800kb up). Yes, I'm only able to get an ADSL max service in this part of Bedfordshire - and it's likely to stay that way for many years to come it seems!
In desperation I enquired of PlusNET for their Unlimited broadband offer, but once they found where I lived, the price shot up to about £20/month - a lot more than I'd been paying for a Business-class service from TalkTalk Business, seemingly just because BT have no competition in this locality. I then approached Zen, who's 'offer' indicated I should be able to get between 4 and 7Mb/s. However when I joined this wasn't being realised in practice - I was still only getting 0.93Mb down and 448kb up even though BT Openreach were able to see syncs at 5.6Mb on the line.
Zen's Tech Support have been absolutely fantastic! I cannot speak highly enough of them. They have been very pro-active in resolving my problem, including despatching a trial router without being asked. Thanks to their 'super' support guys [Chris especially!] I'm now in a euphoric state: finally I'm getting 5.3Mb/s download (according to the TTB SpeedTest) now that the BRAS profile has been reset, which thankfully means I don't see quite so much buffering!
So if anyone is wondering whether Zen are as good as their reputation - I would say "YES! They certainly are". And although it's more expensive than some ISPs (mainly because BT are screwing all the money they can from the unprivileged majority out here in the sticks!) the quality of Zen's support easily outweighs that fact - especially when you really need it!!
As for fibre ... well, even though Central Bedfordshire have BDUK funds to provide to rural areas, it doesn't look like we shall see any of that until well after 2020, if we're very lucky. They prefer to let BT use it to provide a better service to urbanised areas where more voters live!

think again is all i will say.

they are an awful company compared to back when they were considered to be a quality product/company.

too many hangers on have dug their way into the company degrading it to a below average shoddy excuse for a good ISP.

if this is the best we in britain have as an isp the owners of BT have won.

avoid with a vengeance!

yes knowing that plusnet is owned bt BT is enough. zen have rolled over and are just as bad as all other ISPs. you make your own decision. bad or badder?

ask if you can be put on a 1 month rolling contract if they say No you know what to expect. be warned.

So what would you suggest?

good question.. a+a are my next stop. twice the price im paying now but hopefull the quality i was getting with zen 10+ years ago.

Yeeeeah... I forgot to add "don't say AA"

So are you with Zen now or have you left?

still with zen for the short term. been here 11+ years and quite sad to have to leave. ritchard tang had a good vision for a company long ago that has been overrun by people who don't share his vision sadly.