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We do not stop people voicing opinions on providers and others firms but expect people to do it in a reasonable manner rather than one likely to inflame.

Plenty deserve a bashing more than Zen. Cracking service from them this week on a fault. Also Freeola, my ISP is another I have always regarded highly, had a little wobble this week over my fault, but I think they redeemed themselves here. Nobody is perfect. I get a response to a ticket in a few minutes from both, quite rare these days.

I agree Zen probably one I wouldn't bring up for failing, Oh yes I forgot about freeola will take a peak now.

I've been with zen for nearly 10 years, yes I could get a cheaper ADSL supplier - but everyone else I know on cheaper suppliers seem to have issues that I just don't see. In the 10 years I've had very few outages - one was the actual line into the property, the more recent one an issue at the exchange - all handled via Zen without issue. The only slow bit was the 3 day SLA recently for the exchange visit - but that's openreach not zen.

Sadly I may have to consider Virgin soon as openreach deem my cab to be uneconomically viable to upgrade so are waiting for Birmingham City council to help pay for it. If fibre was available i'd be staying.

Edited by kebabselector (Thu 23-Oct-14 13:32:20)

In reply to a post by professor973:

Plenty deserve a bashing more than Zen. Cracking service from them this week on a fault. Also Freeola, my ISP is another I have always regarded highly, had a little wobble this week over my fault, but I think they redeemed themselves here. Nobody is perfect. I get a response to a ticket in a few minutes from both, quite rare these days.

What was it you said on Freeola recently
" Quick response is not necessarily sign of good ISP"
I Left Freeola, not because of slow response but, because response always blamed problem elsewhere. When in fact was in front of their eyes.

Just look at my Freeola line now the brakes have been taken off! Line fault 'Fixed' and worse than it EVER was. they have a month to get their [censored] into gear before fibre switch on here. If no change I will be away, it will be one way to get away from the BB/Line fault!
I will not rubbish any supplier till I get poor service. That time has now arrived with Freeola.
http://www.thinkbroadband.com/ping/share/9c0ab536e12...

I was on kings Norton until I moved down south a week ago, I had no choice but to have VM as ADSL was around 2mb but that wasn't with a decent provider.

I'v been moaning at council, MP's and even digibrum about the exchange and only information I've been given is

"probably not for a long time" for activation at exchange

and also

Virgin was given some money to invest in the local network and to expand

which they have done in all fairness.

I suppose its even more annoying for you as your on an exchange that is enable!

Edited by mlmclaren (Fri 24-Oct-14 01:18:28)

In reply to a post by professor973:

I will not rubbish any supplier till I get poor service. That time has now arrived with Freeola.

I'm assuming this means you no longer recommend freeola then... though I knew as soon as I hit there website who they where and remembered trash talk from before.