In reply to a post by sawyert:

The date for FTTC availability has just moved out another month, so it's now saying mid April. My neighbour's line still says "Available". I asked Zen what this meant and they said:

"Regarding Fibre availability it will always depend where in the exchange you are
located, your neighbour could be in a completely different part of the exchange and
this is the part that BT are currently converting to Fibre."

Could someone please explain to me how things work at the exchange end? I always understood that exchanges were enabled or not.

Cheers,

Tim.

That sounds like nonsense to me.

The actual problem is likely down to the cab you are connected to. You and your neighbour could be connected to two different cabs. Theirs upgraded, yours not. This is more likely in extremely dense residential areas, but not so much in regular housing estates.

Also single lines are not routed to different exchanges, its based on the green cab you are connected to. The entire cab connects to a single exchange. I suppose it would be possible for a cab to connect to two exchanges, but considering the extra ducts that this would require seems like a lot of extra money for BT to spend.

I wouldn't put much stock in the availability date, it tends to be pushed out regularly. The flat I used to live in was due to go live in 2012 according to that site. It is currently saying September 2015. When the date gets reached, it is just pushed out. The fibre cab has been there for a few years, I think its just not powered!

Just because the checker states that your next door neighbour can get FTTC, this may not be the case. There certainly appears to be some bad record keeping going on for your area. I would try and ascertain if anyone on your street (connected to your cab) actually has FTTC. Maybe convince your neighbour to place an order (if they don't already have it).

If you are sure that your cab is enabled, then BT OR need to update their records. Zen should be able to get BT to do that. The other option is - as has been mentioned - your cab is full, and you will be waiting eternally for BT to do something about it. Good luck!

Exchanges are either enabled or not. Zen clearly don't know what they're on about.

To be fair to Zen - you can have Exchanges that are FTTC but not all cabinets have been enabled...

It appears we know that but Zen do not. And they are an ISP after all. Perhaps their knowledgeable support staff are away or something.

Both mine and my neighbour's number come up as

Telephone Number 0113XXXXXXX on Exchange ARTHINGTON is served by Cabinet 2

So it's the same exchange, and the same cabinet.

Tim.

In reply to a post by sawyert:

Both mine and my neighbour's number come up as

Telephone Number 0113XXXXXXX on Exchange ARTHINGTON is served by Cabinet 2

So it's the same exchange, and the same cabinet.

Tim.

That's all very well and good, but have you spoken to your neighbours like I also suggested?

Also you're in the same neck of the woods as me. West Yorkshire have a ([censored]) map of superfast broadband coverage.

http://www.superfastwestyorkshire.co.uk/uploads/imag...

Depending on where you are in Arthington, it looks like your area may not actually be enabled yet.

Sounds like Openreach need to do a bit more work on the cabinet, not the exchange.