Glad to help I think they owe my a zen mug for my recommendation , to be fair I have had the fibre service for about two weeks and it is running so well it makes my happy . My speed has dropped a bit but now seems steady . An example last night I had the football , boxing and a game all running and no dropouts was a delight to test it out .

Jumping on this bandwagon.

Self installed Fibre today.. No issues at all, the old one went off and Zen was online in about 20 mins.

However, my first tests shows a huge 75m/sec download speed, which is what I should get. (fiber 2 and the estimates)
So I decided to download a few gigs to see if it actually sustains that, the router appears to drop out a few times and it seem to get a max of 30 now..

2.1 Type VDSL
2.2 Status Up
2.3 Uptime 0 days 3 hours 6 mins 17 secs
2.4 Line Rate (Down / Up) 79987 kbps / 19999 kbps
2.5 Noise Margin (Down / Up) 9.9 dB / 16.2 dB
2.6 Attenuation (Down / Up) 8.5 dB / 2.9 dB
2.7 Power (Down / Up) 12.6 dBm /


Does something need changing, or is that it now?

Cheers

Edited by deleted (Wed 11-Mar-15 14:55:13)

Sounds like Zen are throttling your connection.

In reply to a post by BatBoy:

Sounds like Zen are throttling your connection.

No it doesn't. Zen don't do traffic shaping.

Have you tried the obvious things like connect to your router with a cable rather than over wifi, ran a speed test (http://speedtest.zen.co.uk) and gone through the other various troubleshooting steps?

As you initially got decent speeds the problem is probably local, but if you follow all that and it is still rubbish, contact Zen.

After the router was rebooting every 5/6 mins (Kernal Warm reboot) I had enough, so got a Billion 8800NL, which is just brilliant in every way, from inital setup to control over everything to indepth reporting.

Also it hits my max connection instantly, no ramping or bursting.. Just speed.

Good to hear

I'm not surprised about the router under performing.

Interesting, we're looking at another Zen FTTC connection for our head office (we have one already but being out in the sticks we only get 26Mbit down and 7Mbit up).

Is this any cheaper than the engineer installed options?

Rob