I signed up for the trial last week.

Got an email from Zen this morning at 08:51 with some details and info on how to request my account be enabled. I sent an email requesting enablement a few minutes later and Zen had set it all up by 09:10.

Wow, I did exactly the same and still waiting at 12:50

I too replied within a few minutes of this morning's email and was set up within 10 minutes. Maybe the queue has got longer since then!

Tip to anyone else still waiting - reply to the email you got this morning - was then set up in minutes. (originally i composed a new email to the address in the email)

Dan

Edited by deleted (Mon 17-Aug-15 13:19:32)

So long as you have emailed the trial email address, it does not matter whether you replied to this mornings email, or created a fresh email. We will aim to enable accounts within 48 hours. We'll be processing them occasionally throughout the day, but the majority of updates will be performed first thing in the working day.

Brandon

In reply to a post by tehdan:

How long did it take them to activate you after requesting it?

Two hours but I did respond on receipt of the 8.50 am e-mail.

I replied within 10 minutes and nothing here yet so it must have.

Never mind no rush

My speedtests are a lot slower on IPv6:

http://www.thinkbroadband.com/speedtest/results.html...

Speedtest with IPv4:

http://www.speedtest.net/my-result/4590098414

Is this normal, or is it a bug in the trial?

Edited by deleted (Tue 18-Aug-15 00:32:47)

the speedtest.net test is misreading the ping, might be worth trying the IPv4 test via ThinkBroadband to get better reading!

Yeah I know. I'm nowhere near Cowes. It automatically chose the nearest one it found. My ping is around 7ms to London.

I'll amend the post for clarification

edit: where's TBB IPv4 speedtest? It says IPv6 enabled when I run it. I've tried the alternate speedtest here (by logging out) but get similar speeds.

Edited by deleted (Tue 18-Aug-15 00:39:23)