Zen IP location?

Anyone else seeing this location when tracert or pinging Zen this morning?

Tracing route to zen.co.uk [54.76.156.29]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms *****
2 24 ms 24 ms 25 ms losubs.subs.dsl2.wh-man.zen.net.uk [62.3.87.147]
3 28 ms 25 ms 24 ms ae1-114.cr1.wh-man.zen.net.uk [62.3.87.169]
4 32 ms 30 ms 32 ms ge-3-0-0-0.cr2.th-lon.zen.net.uk [62.3.80.45]
5 31 ms 31 ms 32 ms 195.66.225.175
6 36 ms 36 ms 36 ms 178.236.3.53
7 36 ms 36 ms 35 ms 176.32.106.29
8 37 ms 36 ms 36 ms 178.236.0.187
9 41 ms 42 ms 41 ms 178.236.0.206
10 41 ms 41 ms 43 ms 178.236.1.189
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

It's terminating in Ireland https://db-ip.com/all/54.76.156

http://imgur.com/JdT5JeL
http://imgur.com/aDnoNE5
http://imgur.com/PnUlBBV

I did phone them this morning but it does seem strange, I think he said this is where the nod was terminating.

At a guess it looks like Zen have moved their website to the Amazon AWS infrastructure.

Text
1 23 45 67 89	C:\Users\Stuart>nslookup www.zen.co.uk Server:  google-public-dns-a.google.comAddress:  2001:4860:4860::8888  Non-authoritative answer: Name:    www.aws2.zen.co.ukAddresses:  54.77.177.213           54.154.104.202Aliases:  www.zen.co.uk

Amazon do have a facility in Ireland.

Text
1 23 45 67 89 1011	inetnum:        178.236.0.0 - 178.236.7.255 netname:        IE-AMAZONdescr:          Amazon Data Services Ireland country:        IEadmin-c:        ADSI2-RIPE tech-c:         ADSI2-RIPEstatus:         ASSIGNED PA mnt-by:         MNT-ADSIcreated:        2010-11-15T21:39:27Z last-modified:  2012-06-27T12:43:19Zsource:         RIPE # Filtered

In reply to a post by aquilla:

At a guess it looks like Zen have moved their website to the Amazon AWS infrastructure.

Oh dear, hardly a ringing endorsement for their hosting products!

It's probably related to them reselling AWS services. https://www.zen.co.uk/enterprise/our-services/cloud-...

I can understand Zen reselling AWS in order to give their clients additional flexibility and redundancy but using it in preference to in-house facilities for their own websites sends the wrong message to potential customers. Why should I host with Zen if they are unwilling to do so themselves?

In reply to a post by AndyS:

I can understand Zen reselling AWS in order to give their clients additional flexibility and redundancy but using it in preference to in-house facilities for their own websites sends the wrong message to potential customers. Why should I host with Zen if they are unwilling to do so themselves?

Agreed, when an ISP doesn't host their own website it is very, very dubious imho. The only thing they should perhaps be hosting on another host is their status page.

If any Zen staff are reading this I think you need to raise this with your senior management, like AndyS said it really does give a very bad impression.

So any of the zen gurus like to say how long the Irish route is going to stay for?

In reply to a post by Pipexer:

Agreed, when an ISP doesn't host their own website it is very, very dubious imho. The only thing they should perhaps be hosting on another host is their status page.

There was a DDoS on at least part of the public web presence not so long ago - IIRC it knocked the customer portal randomly offline for much of a weekend. Whatever the arguments about what looks good or not, what matters most is that the operations staff took whatever measures they felt necessary to restore service.

As has been said, Zen resell AWS. Amazon will have far greater resources available at short notice than Zen can muster in house.

I can't believe you're actually serious, what does it matter where they host their website? AWS have resillience that smaller ISP's can't begin to hope to replicate, you can have resillience across multiple continents if you so wish. If an ISP chooses to host offnet in a resillient way using a product they sell what concern is it?

This would be the resilience that has seen the Zen websites off line for 5 hours today?