Yeah, easy access to fixed IPv4 addresses was one of the appeals of going with Zen in first place, their business package comes with a block of 8 as standard and you can access more with justification and small admin charge.

I'd prefer an UK based ISP reselling TTB to be honest, my own experience of TT support on a residential line wasnt great, I'd prefer to be able to call and speak to someone rather than have to post on a community forum and wait weeks for a response

Pulse8 sounds good for you then!

In reply to a post by BatBoy:

Of course, BT do business packages https://business.bt.com/products/broadband/ but do you think they would be affected by the congestion like Zen is?

That's if BT are causing the issue on the connection!

When I discovered that I could download a single thread at twice my Zen crippled speed by using my neighbour's BT Homehub guest Wi-Fi with Fon service on a weak carrier, I reluctantly decided to migrate away after only 3 months and put the cost down to experience.
For nearly 15 years Zen served me well, but their recent backhaul does not support an 80-20 VDSL service at a level of quality that is acceptable to me at the time that I wish to use it.

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

Edited by deleted (Sat 27-Feb-16 11:34:21)

Hmmm, yes, fibre based services certainly seem to be deviding the big players and small players...

Suppose the small player's will just need to catchup

In reply to a post by craski:

I am also seeing poor performance on my Zen connection and have reported it.
In 10 weeks of being with Zen, I havent been impressed with my service and am questioning why I am paying a premium for it.

your graph is worse than anything I ever seen on plusnet, if I am going to offer an opinion, I dont think BTw is the cause of that congestion.

i left zen 3 years ago after being a customer for many years as performance back then on fibre and customer support was not good, everyone at the time poopooed the fact i went with sky and said it would be rubbish, far from it unlimited its cheaper and if anything its actually gotten faster i now max out at 76mbs and 19.1 upload, pings to our game server in Amsterdam are now at 16ms

C:\Users\Css>ping bbc.co.uk

Pinging bbc.co.uk [212.58.246.78] with 32 bytes of dat
Reply from 212.58.246.78: bytes=32 time=12ms TTL=57
Reply from 212.58.246.78: bytes=32 time=13ms TTL=57
Reply from 212.58.246.78: bytes=32 time=12ms TTL=57
Reply from 212.58.246.78: bytes=32 time=12ms TTL=57

Ping statistics for 212.58.246.78:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms

its time for Zen to stop living off past reputation and actually invest some money into living up to the hype imho

In reply to a post by cssuk:

its time for Zen to stop living off past reputation and actually invest some money into living up to the hype imho

I agree with that completely, they used to be rock solid and without compromise.That's coming from a long standing customer.