In reply to a post by mixt:

Getting some seriously poor speed test speeds right now.

http://lnx.co/tbb/zen.php

My BQM looks almost the same as your IPv4 BQM, matching the peaks and troughs..!

Live BQM

Yup. It is interesting how the latency increase seems to flatline at around 50ms. I've also just had a ppp session bounce (around 20 or so minutes ago) but landed back on the same gateway.

Hi,

As I've posted on the other thread, we've been investigating reports of poor speeds for a small number of customers. Please ensure that any faults are reported to our Tech Support teams, who will investigate, and can escalate as necessary.

Thanks,

Jon

Well I have been told by tech support nothing is wrong so how many times do I have to report the same problem? I sent lots of emails already just ti be tild the same every time. I just hope Zen can find whats causing this.

In reply to a post by aparat:

Well I have been told by tech support nothing is wrong so how many times do I have to report the same problem? I sent lots of emails already just ti be tild the same every time. I just hope Zen can find whats causing this.

They are taking it more seriously now, given that network engineers have got involved. I was not impressed with the initial response from Zen but they seem to be redeeming themselves now (the jury is still out).

I'd do as requested, ask that it be escalated and mention that it's clearly a bigger issue

Edited by deleted (Fri 19-Feb-16 16:43:43)

I hope they do take it seriously.

Keep us updated jongreen84.
Thank you

I just looked at service status page on zen website and on 7th and 8th of March they doing lots of hardware upgrades and they mention its for fttc affected customers. That might be fixed then.

Hi all,

Quick update. We've managed to replicate this, and have been investigating both on our own, and with our suppliers, and are making good progress.

Just to reiterate, it's really important that anyone experiencing problems with their service raises a fault with our tech-support teams, so that any other issues can be ruled out. Tech-support are also best placed to give updates on individual faults.

Thanks,

Jon

So are all tonight hardware upgrades related to our problem.?

Edited by deleted (Mon 07-Mar-16 12:54:35)

My connection is working really well today. - http://www.thinkbroadband.com/speedtest/results.html...

I wonder if changes have been made already or if this is just a fluke somehow...