It was better yesterday, but this is my lunch time plot;

http://www.thinkbroadband.com/speedtest/results.html...

Many Thanks.

Godfrey.

Hi,

Those changes are unrelated. We managed to recreate the issue on one of our staff lines, and are currently working with our suppliers to investigate the cause and find a resolution.

Thanks,

Jon

Thanks for the update, and apologies that you're still seeing issues.

We're actively working on this, but apologies for the inconvenience in the meantime.

Shame because these changes are for fttc affected customers according to zen status page. Keep us updated jongreen84

In reply to a post by jongreen84:

Hi all,

Quick update. We've managed to replicate this, and have been investigating both on our own, and with our suppliers, and are making good progress.

Just to reiterate, it's really important that anyone experiencing problems with their service raises a fault with our tech-support teams, so that any other issues can be ruled out. Tech-support are also best placed to give updates on individual faults.

Thanks,

Jon

Not being funny but when I contacted support about my issues here, the issue was not taken seriously. I wonder if my report got to you guys??

I don't really post on these forums but I do read them, I have been in contact with support now for a few weeks and not really getting much back from the emails.

I've noticed that when I was on bng1 gateway, it was fine but then I lost connection and landed back up on dsl6 and now the single threaded speed is very slow again.

So far dsl6 & dsl9 has been the ones I've been connected to when getting slow speeds.

I've given support alot of information, even information on how my home network is setup and what modem and router is being used, even the type of cables.

Hopefully this can be sorted soon as I'm getting fed up now.

In reply to a post by PSP83:

I don't really post on these forums but I do read them, I have been in contact with support now for a few weeks and not really getting much back from the emails.

I've noticed that when I was on bng1 gateway, it was fine but then I lost connection and landed back up on dsl6 and now the single threaded speed is very slow again.

So far dsl6 & dsl9 has been the ones I've been connected to when getting slow speeds.

I've given support alot of information, even information on how my home network is setup and what modem and router is being used, even the type of cables.

Hopefully this can be sorted soon as I'm getting fed up now.

I am currently on bng1 and single threaded has been fine all day (normally I'd expect poor single threaded, great multithreaded) - but when I was on any of the dsl ones it was poor. I don't know why the naming convention is different (different vendor or model?) but it would seem that something actually is different between the two.

I also found that Zen support were very obsessed with my network too, even though I'd told them repeatedly that a computer connected directly into the Openreach modem had the same issue, so whatever it is was nothing to do with my router (which isn't a Zen approved or supplied model as Zen didn't give out free routers when I joined)

You should probably ask for it to be escalated, I kept getting a load of rubbish about how it was expected performance or how it's not Zen's fault, until I demanded it be escalated further

Edited by deleted (Mon 07-Mar-16 20:51:35)

Definitely better than it has been

http://www.thinkbroadband.com/speedtest/results.html...

Good job Zen.

This is a speed test from when I was on bng1 yesterday http://www.thinkbroadband.com/speedtest/button/14572...

It stayed like that all night.

At the moment, dsl6 was giving me around 6 - 13 Mbps tonight on single thread and multi thread was near max speed, since its nearing 11 pm, I'm currently getting around 25 Mbps on single thread.

So I agree with you, it does seem to be something wrong with certain gateways, especially dsl* ones.

I might try several PPP reconnects tomorrow to get back onto bng1 if its accepting connections again after the work done on it today.

When I first was emailing support I was getting emails back saying " at the reported time we can see your connection was busy " Yeah it was busy with me doing speed tests as requested and actually trying to stream stuff from YouTube but with endless buffering on 720p videos.. you know, using my connection that I pay for lol..

So I sent an email back being a bit pi**y saying " I'm not the typical user that doesn't know anything about networks or how the internet works " etc etc. Since then I seem to be getting replies from people that's part of the network team. But still not acknowledging that there's a problem within the network even after linking them to several posts on this board from staff members admitting it.

Huntyz - Do you know what gateway you are on ?

Edited by deleted (Mon 07-Mar-16 22:30:05)