Jon,

Thanks for the update. I seem to be affected by this issue, but thought I was connected to a Zen POP. I had reported this to support at the start of Feb. (Brighton Kemptown [7680653:5579495]), but as I'm in the US with work hadn't followed up on it.

Regards, Simon.

Thanks for the info Simon, I'll make sure this is noted in the investigation.

Yes, we've been able to recreate the issue with both on-net and off-net connections. At this stage, we're not ruling out multiple issues resulting in the same/similar symptoms, but are still treating this as one investigation.

Kind Regards,

Jon

Sorry to butt in - just joined this forum.
This morning I had to reboot my router to move some furniture. I did a speed test at thinkbroadband before rebooting and the single thread speeds were OK (50 to 60 Mb/s). Traceroute showed I was on bng1 in London. After switching the router off for 20 minutes I ended up on dsl6 and the single thread download speed from thinkbroadband was barely ADSL speeds - 6Mb/s.

I had to reboot four days ago as well and the single thread speed were much better when on bng1.

It appears to me that there is a problem with the dsl gateways.

Thanks for the information Jon.

Feel free to do tests on my connection and force me onto any gateway, if it helps you out.

Thanks for the information, and sorry to hear that you're having issues too.

We'll look into the combination of factors that could be contributing to this, as changing gateway potentially changes a number of other things.

If you haven't reported a fault with our tech-support teams already, then please do.

Apologies again for any inconvenience, we are actively working on this issue.

Thanks Jongreen84. As soon as you get any news big or small please update this thread. But to be honest it does take a while ( few months ) to find what the problem is. What network team thinks? Much longer to fix it?

Would these issues explain why I am connected to the pop in London and not Manchester (i Live in Leeds)?

I dont think so. When I joined it was the same. I live near Leeds and my connection was routed via London pop, but month or two later Zen sorted it.

Edited by deleted (Wed 09-Mar-16 16:41:47)

Thanks for providing some explination, I think people here really do appreciate the info and hopefully your managers will support you! I see it as a good thing!

In reply to a post by Pipexer:

Thanks for providing some explination, I think people here really do appreciate the info and hopefully your managers will support you! I see it as a good thing!

In a previous life I worked in an extremely high level support role at a major IT equipment vendor (if you got to talk to me, then the problem needed developers or engineers to look at it). We found that being upfront and giving as much info as possible without breaking NDAs or confidentiality agreements or giving away trade secrets, along with regular updates, made even the most angry customer relatively happy to wait for a solution (and we're talking boxes that could cost £50k to £100k fully loaded, not a £35 internet connection).

Hopefully Zen can give out some information on what the underlying problem actually is, once it's been resolved. It'd be very interesting to know.

Edited by deleted (Wed 09-Mar-16 18:37:25)