Hi,

Thanks for the info. You definitely need to raise a support ticket. At first glance that looks like a congested SVLAN in BT's network, rather than the issue around single-thread download performance.

Thanks,

Jon

Thanks Paul,

That also looks like a congested SVLAN, rather than the poor single-thread issue. I believe someone in our support team is working with you to narrow this down. I personally know the agent, and you're in good hands.

Jon

Thanks for the reply, my graphs look almost identical to PSP83's which is interesting. I've opened up ticket 7869926:5631209.

I don't know if we're on the same exchange or anything though, but I am on the Cambridge (EACAM) exchange.

Edited by deleted (Fri 18-Mar-16 11:56:39)

I have an almost identical graph:

http://www.thinkbroadband.com/ping/share/a3c2384d89c...

This is on ADSL2+ on WW FOWE.

I'm loathe to raise a ticket because it's not affecting me too badly and my line might be reset as part of any diagnostic procedure, which I don't want.

Thanks for the update. It would be really helpful if you do raise a ticket, just so we can keep a track of things. I can't see any reason they'd reset anything, but you can always reiterate that you don't want this to happen.

If you PM me your username, I'll get the person looking into PSP's fault to also look at this.

Stay on topic guys. Its about single thread issues.
Any more work 0lanned jongreen? Because whatever team did few days ago didnt resolved it. Im on Illingworth exchange

Edited by deleted (Fri 18-Mar-16 13:02:05)

In reply to a post by aparat:

Stay on topic guys. Its about single thread issues.
Any more work 0lanned jongreen? Because whatever team did few days ago didnt resolved it. Im on Illingworth exchange

This is on topic, we are all having slow single thread speeds.

There's only been recently a spike in latency for people (that started with single thread issue months ago)

They still don't know if its all linked, so it all helps to see if there's a wider issue here.

Edited by deleted (Fri 18-Mar-16 13:20:01)

In reply to a post by pet0r:

Thanks for the reply, my graphs look almost identical to PSP83's which is interesting. I've opened up ticket 7869926:5631209.

I don't know if we're on the same exchange or anything though, but I am on the Cambridge (EACAM) exchange.

I'm in Devizes, Wiltshire. SSDEV exchange.

Very true they still dont know if its linked.

In reply to a post by jongreen84:

Thanks Paul,

That also looks like a congested SVLAN, rather than the poor single-thread issue. I believe someone in our support team is working with you to narrow this down. I personally know the agent, and you're in good hands.

Jon

Thanks Jon, hopefully its all connected and you can find a fix for everyone getting the same issue.