My single thread downloads are all over the place. Just look at this nonsense:
11:55 am Sunday 27 March 2016

http://www.thinkbroadband.com/speedtest/button/14590...

11:57
http://www.thinkbroadband.com/speedtest/button/14590...

11:58
http://www.thinkbroadband.com/speedtest/button/14590...

I'm on bng1.th-lon.

There's either something wrong with my setup, or Zen hasn't fully fixed the problem.
Has anyone else seen a "sine wave" on their single thread downloads? I have sent Zen my router setup and they say it looks normal, so I have to assume there is still a network problem somewhere. It's been like this for months and I have lost patience with the ISP.

In reply to a post by nnev:

It's been like this for months and I have lost patience with the ISP.

Then you need to vote with your feet and move to a different ISP preferably using non BT backhaul such as Sky, TalkTalk, Vodafone etc. As well as being cheaper, chances are you'll end up getting a better service. If this saga was happening to a cheaper ISP they would have lost nearly all of their customers by now and would have probably gone tits up....think of Orange's ADSL2+ (LLU based) service a good few years ago.

But no doubt some will say customer support is far more important than the quality of the actual connection itself LOL

Typical speed during the holiday period.
http://www.thinkbroadband.com/speedtest/results.html...

Alas the improvement was short lived.

Once again at the start of the first working day my single thread downloads via bng1 are once again collapsing under the strain.

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

Godfrey.

Mine too

Was fine all weekend and today all over the place.

http://www.thinkbroadband.com/speedtest/button/14592...

That is what I'm going to do. April is the last month of my contract and last month of waiting.

If not fixed I'm going to look for another provider.

5 months of the same problem is more then enough.

thanks for the reply, looks as if its back to normal now.

I would say I can't beleive these issues are still ongoing but it seems like they might of only just been starting when I noticed them...

I did approach Tech Support about it a couple of times, told them I was suffering packet loss issues, but they didn't care and kept quoting that my usage being over 200GB was fine... seems some of you on here have had similar experiance...

I kinda lost interest then and ended up getting another connection installed for more sensitive things and then I had to move house anyway which then resulted in very poor customer service attitude from Zen that resulted in them losing me as a customer...

Should've known the (normal) speeds wouldn't last long. We're paying a "premium" price for a non-premium service at the moment. I would expect this from Talk-Talk or Sky.
It's going from bad to worse at Zen. Zen need to lose few stars for reliability from their homepage.

I wouldn't say Zen's exactly a premium service (unless home office package £59), however that's besides the point...

I do agree though that a company that has all these awards and seems to love advertising the fact that it has them, they sure don't seem to deliver on those rewards... unfortunately other providers have been the same in my experience.

So far the best service I've had is from one of the least rated and non award toting providers....

I hope things start looking up for you guys in the cold Zen pool, though by the sounds of things some of you might of got out the pool before its warmed up again.

I definitely wasn't impressed by the initial response from Zen. For a company that crows on about its award winning customer service, I wasn't exactly feeling it when I was told that getting less than 10Mbps single threaded performance during the day is "expected" and how it could be that the server can't deliver such high speeds (yeah right) or that the cabinet could be congested (not likely). They even had the gall to say "well if this was an issue, we'd be seeing lots of complaints". Felt like I was dealing with TalkTalk.

They didn't take it at all seriously until enough of us got angry, it seems

Edited by deleted (Wed 30-Mar-16 10:54:51)