Review

It's starting to look like Zen are actively trying to get criticism removed from customer reviews!

Mike K was not being offensive or derogatory within his remarks either!

They used to be rock solid in both customer satisfaction and performance, I wonder what changed.

In reply to a post by derekdel:

They used to be rock solid in both customer satisfaction and performance, I wonder what changed.

Even if you aren't experiencing the issue we're all talking about here, I can see the changes to phone call costs being rather irritating

I know that Zen isn't a publicly traded company, but perhaps someone on high wants to see rapid increases in profit at the expensse of previously well earned goodwill and reputation?

Last update was in March so month ago and yet they claim to be the best in customer service on website.

I was supposed to switch to another isp because my contract ended week ago, but I might be moving depending on job, in a month or two, so no point messing about now.
Have to wait but its taking way too long now.

Edited by deleted (Fri 22-Apr-16 13:11:48)

Post deleted by Spudgun

In reply to a post by sor:

Even if you aren't experiencing the issue we're all talking about here, I can see the changes to phone call costs being rather irritating

Oh yes I have sampled the exact same problems you are all having and worse with Zen.

The cost of phone call is also extortionate beyond belief

Sometime 'better the devil you know' is not the right medicine!

In reply to a post by derekdel:

The cost of phone call is also extortionate beyond belief

I've not looked at the costs in detail but are they trying to drive people - including domestic customers - towards their 'Broadband Voice' (VoIP) service? For a lot of people this might well be a cheaper option.

In reply to a post by Tacitus:

I've not looked at the costs in detail but are they trying to drive people - including domestic customers - towards their 'Broadband Voice' (VoIP) service? For a lot of people this might well be a cheaper option.

It's a very half-arsed solution though. I'd consider paying for it (well, I would have, if Zen wasn't otherwise disappointing me) if it included inbound calls too - but they don't. Outbound only.

So while I do use VoIP, I've given my business to another company who is willing to give me all the incoming numbers I like, and I make a very tiny number of chargeable calls on my Zen phone line.

is everyone else that is getting slow single threaded downloads on BNG1? I swapped my HG612/Asus router setup for a cheap all in 1 last night and got on to DSL8 and the speeds were considerably better. I've swapped back to the HG612/Asus router setup and i'm back to BNG1 and the slow single threaded issue is back.

Sadly, it doesn't seem to matter how many times i drop the PPOE session on the Asus router with this setup I am stuck on BNG1 and [censored] single threaded speeds and I can't think of any other way of getting to a different gateway. I even left the router off over night so the session would expire, but it is back to BNG1 this morning when I turned the router back on.

From our experience, BNG1 certainly seems to be the worst offender.

If we bring down the PPP session enough times, it will eventually connect to DSL6 (the only other gateway that supports IPv6) but it won't stay there for long.
After a few hours, DSL6 will drop the session from its end and, hey-presto, we're back on BNG1 again.

I wouldn't say that DSL6 is brilliant, but it's certainly a lot less cr@p than BNG1.

EDIT:
Having said that, DSL6 is actually running very well for a Saturday evening.

http://www.thinkbroadband.com/speedtest/button/14614...

Edited by bit_bucket (Sat 23-Apr-16 19:58:41)

Meanwhile Richard Tang fiddles while Rome burns
https://twitter.com/zeninternet/status/7235122652537...