Fibre Broadband website error

This is for the Zen staff to chase up as their website and that of BT is showing the following error

Fibre Broadband
Your line will typically support up to 13.5Mbps download (Min. 7.1Mbps and Max. 20Mbps), 0.9Mbps upload

It should read up to 74, as that is what some of the residents are getting on their unlimited package from BT etc
i myself was told i could only get 15 by zen so only took out in there package 1 instead of 2

Since the estate going live last Friday i have been getting 37 mbps so to whom it may concern it would be appreciated if the website could be amended at some point so as to not give false information which in turn will lead like mine the wrong package being sold

I should also add that SAM does not know either as their website says this

BT FTTC broadband availability
You are connected to the Crawley telephone exchange.

FTTC is available in your area

Downstream Min: 13.5 Mbps
Downstream Max: 20 Mbps
Upstream Min: 0.9 Mbps
Upstream Max: 2.1 Mbps

PS i have been around the 200-property estate to tell them of this error and trust that their orders if required will be executed in an efficient manor

thank you

Edited by NICK_ADSL_UK (Sun 08-May-16 19:25:51)

Surely you should be aiming this at BT as that is where the information originates from?

In reply to a post by mugwumpx:

Surely you should be aiming this at BT as that is where the information originates from?

i have told BT but they have no idea on even what i was talking about. i ended up saying to the chief's secretory (say goodnight to the folks Gracie)
as i think that was the best she could understand

What estimates does the BT dslchecker give for your line - www.dslchecker.bt.com ?

In reply to a post by BatBoy:

What estimates does the BT dslchecker give for your line - www.dslchecker.bt.com ?

20 high and 13 low
it's been very good since the upgrade if fact as good as you will get from a BT line

http://www.thinkbroadband.com/speedtest/results.html...

Edited by NICK_ADSL_UK (Fri 03-Jun-16 16:34:18)

Well that explains where Zen are getting their estimate from. I think it will correct itself soon.

In reply to a post by BatBoy:

Well that explains where Zen are getting their estimate from. I think it will correct itself soon.

hopefully

In reply to a post by NICK_ADSL_UK:

In reply to a post by BatBoy:

Well that explains where Zen are getting their estimate from. I think it will correct itself soon.

hopefully

The website has now been corrected and am pleased to say that the full speed is now available for everyone on our estate when placing an order

which cab are we taking about here ?

In reply to a post by Fastman2:

which cab are we taking about here ?

cab number 150

Downstream Min: 65.5 Mbps
Downstream Max: 80 Mbps
Upstream Min: 20 Mbps
Upstream Max: 20 Mbps