Things are quite good for me this morning. bng1

http://www.thinkbroadband.com/speedtest/results.html...

This is what I'm getting tonight, worst it's been for days:

http://www.thinkbroadband.com/speedtest/results.html...

Is Zen listening or do I/we have to complain to OFCOM to get this situation looked at and fixed.

Zen your reputation is going down where the light does not shine and will eventually get a reputation as being incompetent who couldn't fix a problem in their network for 5+ months and counting.

Edited by knight01 (Sun 01-May-16 22:52:19)

How long does it have to last before we can start thinking about cancelling contracts without paying the penalty?

At this point I'd quite like to just move to AAISP.

Edited by deleted (Wed 11-May-16 10:05:55)

I have only had around 20 days when I have had a congestion free 80-20 VDSL service since November. It improved recently after Zen shuffled the deckchairs on the deck of the Titanic, but once again it is showing the signs of under capacity. Unfortunately I had been very happy with Zen for over ten years and several friends and past colleagues had taken my advice and joined Zen, they are now beginning to blame me for the downward spiral that Zen appear to have deliberately created by under provisioning in several areas that are no longer important to their changing business plan, particularly the South West where it is often easier to use a neighbours weak BT Fon Guest Wi-Fi from their 40-20 Homehub instead of my directly connected VDSL router.

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

If Zen were to allow anybody to leave early they might have quite a long queue.

Godfrey.

Even during the day the speeds are s**t. Zen can't blame it on BT congestion. Their network/service is going down the toilet and they can't cope, also they're not admitting if they can even fix the problem.

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/button/14631...

Edited by knight01 (Fri 13-May-16 11:15:18)

I know man. So true. I'm so fed up with them. At the moment I cant pay 100 pounds to migrate , I have other expenses so have to deal with it for now.
But as soon as I can, I'm out. Enough is enough

Zen support even told me other ISPs are affected so changing might not help it. True or false?

I'm wondering if this is linked to the change in Zen attitude (reliability and customer satisfaction comes last).

UK ISP Zen Internet Appoint Ex-TalkTalk Man as New Technical Director

http://www.ispreview.co.uk/index.php/2016/05/uk-isp-...


When I joined Zen exactly 10 years ago (Apr. 2006) - the service, reliability and tech support was the best compared to where I migrated from - Plusnet.

In reply to a post by aparat:

Zen support even told me other ISPs are affected so changing might not help it. True or false?

I'd say false, firstly because you shouldn't trust what a company says about its competitors, and secondly because I've heard some real BS from Zen's support team during the handling of this issue.

Edited by deleted (Fri 13-May-16 21:01:50)

True.

Lates I was told and it was 13 days ago was :
The issue is now with the Openreach Network and design team.
They are currently working through a number of� potential � fixes for the issue.

So same old its with BT OR.

In reply to a post by aparat:

True.

Lates I was told and it was 13 days ago was :
The issue is now with the Openreach Network and design team.
They are currently working through a number of� potential � fixes for the issue.

So same old its with BT OR.

http://www.ispreview.co.uk/index.php/2016/05/uk-isp-... is somewhat interesting