In reply to a post by therioman:

In reply to a post by tommy45:

I randomly see poor single threaded performance sometimes muti threaded too But downloads to other sources are ok And Zen's speed test gives full throughput for both single and multi threaded
It's like there is an issue with something in-between zen's Manchester and London link or with it's peering to think broadband , I'm connected via Manchester

I've noticed that TBB's new speed test is often showing poor throughput for me on a number of different connections - and often shows much lower results than the experience I get to other better connected places. I'm not convinced the new TBB tester is all that much cop.

The html5 tester no longer works properly for me, both with XPSP3 and WIN7 on different boxes , maybe my av security suite, ???

I'm not on London gateway.

I'm connected to Manchester one and same issues. It doesn't matter where you are connected it seems

Edited by deleted (Sat 14-May-16 23:59:31)

In reply to a post by aparat:

I'm not on London gateway.

I'm connected to Manchester one and same issues. It doesn't matter where you are connected it seems

Ah, OK. I missed that.

Anyway, I'm looking to move away from Zen, as I've lost confidence in their support. Not over the amount of time it's taken to sort this problem out, but the lack of any updates.

Simon.

Understandable. Question is where to...

Edited by deleted (Sun 15-May-16 02:42:35)

In reply to a post by bet_here:

Anyway, I'm looking to move away from Zen, as I've lost confidence in their support. Not over the amount of time it's taken to sort this problem out, but the lack of any updates.

Simon.

I'm thinking about it too. I dislike how it's always the same response when you ask - "we're working on it, blah blah blah Openreach". I've said before on this thread how more information would be welcome - especially from an ISP that has historically catered to the more technically aware.

It's not far off of 6 months for me. This really cannot be the problem of the century, what's taking so long? Why does it only appear to affect one ISP out of the very many that use BT Wholesale and Openreach infrastructures? Is the problem a lack of investment in capacity on Zen's part?

Not really sure who I might move to, though...

Edited by deleted (Sun 15-May-16 08:09:45)

Post deleted by 3MbBik

Single threaded speeds just seem to go from bad to worse

http://www.thinkbroadband.com/speedtest/results.html...

Seriously unhappy about this

Edited by Spudgun (Wed 18-May-16 23:00:09)

I've sent them a message to the effect of:
- You've acknowledged that there is a single threaded downloads issue which has been going on since late 2015
- You've acknowledged I am affected by this issue
- I am getting slow single threaded speeds every night, a lot of nights I can't stream YouTube HD, latency spikes, small amounts of packet loss etc.
- When is the fix coming, and if it's not, how can I leave without penalty?

Edited by deleted (Thu 19-May-16 11:50:35)

You are not alone in wishing to be released from your contract.

http://www.thinkbroadband.com/speedtest/results.html...

Godfrey.

Chris Bayley: Ok yeah, the Multiple/Single threaded speed issue, it's been ongoing a while now and BT engineers are still investigating at the affectecd exchanges, no current updates have been provided as yet, all affected customers with an open fault, which you have, will be advised once we have any updates.
Chris Bayley: The only thing we can do is keep running the speed tests so we have the relevant upto date examples to provide Openreach wehn requested.

--snip--

Chris Bayley: I understand you may be looking to move your services elsewhere, that is not something that we can offer at the present time.