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Standard User deleted
(deleted) Thu 19-May-16 16:33:22
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Re: Slow downloads *DELETED*


[re: deleted] [link to this post]
 
Guys, where do you want to move to ? Whos "good" these days.
Luckily Im out of contract and might be able to do it middle of June
Standard User deleted
(deleted) Thu 19-May-16 17:11:53
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Re: Slow downloads *DELETED*


[re: deleted] [link to this post]
 
Personally I'd like to try A&A. I've spoken to them today actually and they checked my exchange and said they've not seen any latency issues or congestion there for their customers and their customers would be making a hell of a fuss if it was happening network wide (and no one is).
Standard User deleted
(deleted) Thu 19-May-16 17:23:43
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Re: Slow downloads *DELETED*


[re: deleted] [link to this post]
 
The worst is 60 pound mark. I meed unlimited but 1tb should do but im not ready yet to pay 60 a month frown


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Standard User knight01
(regular) Thu 19-May-16 19:17:57
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Re: Slow downloads


[re: deleted] [link to this post]
 
I e-mailed support again few days ago and got a reply stating my case has been assigned to a specialist team and I have been given a case ref.

They looked at my Zen speedtest results and admitted I have slow single thread speed issue and told me to carry on testing speed using the Zen speedtest.

I've told them the Zen speedtest is giving false and inaccurate results. The speed shown in Zen speedtest are higher than I'm actually achieving when downloading test files from websites, and running speedtests on Thinkbroadband.com to test my download speeds.

The speedtest on thinkbroadband.com seems to be more accurate at showing true download speeds. It has now started to affect HD streaming on Youtube and Netflix, videos keep buffering if in HD.

http://www.thinkbroadband.com/speedtest/button/14636...

They ran some tests and showed no issues.

KBD Test:-
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 79.9 Mbps
Upstream Speed 20.0 Mbps


I'm now just waiting if they will fix this issue soon, if ever.

Edited by knight01 (Thu 19-May-16 19:22:34)

Standard User deleted
(deleted) Thu 19-May-16 21:04:00
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Re: Slow downloads


[re: knight01] [link to this post]
 
It's exactly the same for me, I feel like it's got worse in recent weeks. I can no longer stream YouTube above about 480p on a lot of evenings now.
Standard User deleted
(deleted) Thu 19-May-16 21:05:56
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Re: Slow downloads *DELETED*


[re: deleted] [link to this post]
 
In reply to a post by aparat:
The worst is 60 pound mark. I meed unlimited but 1tb should do but im not ready yet to pay 60 a month frown


You may want to consider TalkTalk Business. I've been with them for a couple of years and found them to be top class for customer service (Warrington based) & actual speed. In January there was slight packet loss on my line, they told me if they couldn't fix it within 28 days i could leave mid contract free of charge...as it was they fixed the fault within 10 days. So whilst their 24 months contracts aren't ideal, nevertheless they will let you leave penalty free if they can't fix any fault within 28 days. They're currently offering their cheapest unlimited fibre 80/20 package for around £32pm (incl line rental) down from £46pm for 12 months.

https://www.talktalk.co.uk/business/product/fibre

Latest TBB & Ookla speedtests at peaktime:
http://www.thinkbroadband.com/speedtest/results.html...
http://www.speedtest.net/result/5338866716.png

Edited by deleted (Thu 19-May-16 21:14:47)

Standard User deleted
(deleted) Thu 16-Jun-16 20:08:59
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Re: Slow downloads *DELETED*


[re: deleted] [link to this post]
 
That is it. Enough is enough Time to change isp.June and [censored] is not fixed yet.
I need recommendations. Im using quite a lot of data min 600GB a month.
Can any customer of pulse8 provide me with bqm graph please.
Standard User deleted
(deleted) Thu 16-Jun-16 20:15:42
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Re: Slow downloads *DELETED*


[re: deleted] [link to this post]
 
can you get sky or talktalk llu?
Standard User deleted
(deleted) Thu 16-Jun-16 20:22:33
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Re: Slow downloads *DELETED*


[re: deleted] [link to this post]
 
Yes both.

But are they any good? just asking
Standard User deleted
(deleted) Thu 16-Jun-16 20:28:03
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Re: Slow downloads *DELETED*


[re: deleted] [link to this post]
 
I believe they don't throttle the throughput like BT do
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