...........

can i just say here now that zen internet belive that the think broadband tools are not reliable. mr saffron your tools are rubbish there you have it.

want voice rcorded uploads?

there is no packetloss. it didnt happen.


now i have a tech support guy telling me they think they deleted data from a test from earler today, delete data after 72 hours pro stragegy eh.. lol. zen your a packetloss waiting to happen. last phone call it was 2 weeks.


all recorded.


while gaming i have a LOT of missiles bulllets etc going"missing" thinkbroadband monitor shows my packetloss at a considerable level. zen tech cant see it, zero. anyone have explanations?

i have ping graphs of places i play to showing a massive jitter sstarting within their own network. way above what they are telling me. WAY above.

they are stating max 50 where i have evidence of anying up to 200.

two options. what do i do?


i'm less than 2 hours away would you drive there? insist on taking to someone in charge.or do i knock on a directors door. and possibly upset his family?

Edited by deleted (Mon 14-Oct-19 19:17:03)

Is Zen still providing good performance and good support service?

I don't know about the support. Because I never need it.

The service just works - day after day - year after year. Been with them since Concorde was in service.

Not using a fritzbox router by any chance? They have a habit of showing packet loss when there is none i.e. they ignore the repetitive monitoring

Still very happy with Zen. It's been a stable reliable connection with the varying technologies for the last 15 or so years.


Might give their FTTP a try next year once my Big Deal promotion ends.

I'm into my 6th consecutive year with Zen and I've lost track of how many years I've been with them, at previous addresses. I don't experience slow down in the evenings and on the couple of occassions I've needed to speak to them, their technical support people are very good.

They're not the cheapest, but they are reliable and for my partner who runs her Graphic Design business from home, this is critical.

Hi just in the process of moving back to them, was a customer for 10 years then decided to try something else.

Decision was to move back upon renewal

If you want to play a premium for customer support it�s worth it. If not then it�s not worth it. A mass market isp will work fine 99% of the time.

In reply to a post by Sandgrounder:

Been with them since Concorde was in service.

Hmm. No consumer Internet in 1976, no Zen either.

No PCs either, apart from the sort we used to see on the streets. As far as I recall, the acronym didn't exist until IBM came out with their Personal Computer, which was soon abbreviated.

There were many other micro-computers as they were then known, running various OS's, and ARPANET.