In my experience they are are [censored] useless.

I placed an order to migrate my G.fast service to them 6 months ago (yes 6 MONTHS AGO) and am still waiting.

The only consolation is I haven't been cut off from my previous/current supplier.

a company that allows bt openreach you change out anything that degades one of their customers connections is a company that has this comming.

blame bto all you like.your company employes lied and lied and lied again.

Edited by deleted (Mon 18-Nov-19 16:02:37)

are you the one that i read past posts when you were having problems with past isp?

are you employed by zen ?

just asking.

Edited by deleted (Mon 18-Nov-19 16:08:05)

In reply to a post by bigbadpirate:

are you the one that i read past posts when you were having problems with past isp?

Almost certainly not, as I don't recall any significant problems with any ISP I've been with.

are you employed by zen ?

No and never have been. I am always impartial anyway with which I recommend for or against.

just asking.

No comment.

Can I suggest people stop the mud slinging and name calling.

with another provider now mr safron. lets hope the powers that be at zen get their [censored] sorted out. for whoever is at the top now down.


they are employing [censored] from what i see so far.

not hard to find what when and where is it.


duffy you were always a scrub. [censored]. even bigger than garner.


zen gona pay their dues x10.

to someone else other than me.

Edited by deleted (Fri 13-Dec-19 14:09:04)

You won't believe it, they cut me off on the 28/11.

A third engineer is due tomorrow (15/12).

In reply to a post by jtevans:

It is time to change ISP. Is Zen still providing good performance and good support service? There are some very negative comments at TrustPilot recently.

Their £22 per month for unlimited FTTC, a fixed IP4 Address, and a new FritzBox router are all very attractive. At this time I do not want their telephone service.

I already use a FritzBox 7390 for its IPv6 and VOIP/DECT support. Getting a fixed IP and up-to-date router is a big pull. It's just the negative comments that are off-putting. Any FTTC performance will be limited by 900m to the cabinet and possibly by cross-talk on the local line, but it has to be better than ADSL2+ at 2.2km which, for stability, maintains a 13dB SNR downstream margin.

I've been with them 19 years so yes there by far the best.

In reply to a post by NICK_ADSL_UK:

I've been with them 19 years so yes there by far the best.

Whilst I understand the sentiment, I find a logical discontinuity between staying with the same ISP for nineteen years and being able to comment authoritatively on its superiority or otherwise over others. Particularly in the light of the technological changes during that period,

Currently I believe I am with the best for my circumstances.

Zen still not missed a beat here since signup and as you know I suffered the so called best. Hope your 4G ha sworked out OK.
https://www.thinkbroadband.com/broadband/monitoring/...