Hi soilcandidate,

I'd encourage you to reach out to Zen Support, I read that there have been some issues on the openreach network where incorrect profiles had been set causing unexpected speeds - I wonder if this is spanning into the CityFibre delivered service as well?

FWIW - My service has been rock solid and I'm really pleased I made the switch over.

That's definitely a mistake on Zens part. Ajays has already confirmed that is is symmetrical everywhere on the Cityfibre network.

I would reach out to Zen about this as something is configured incorrectly.

In reply to a post by j0hn83:

That's definitely a mistake on Zens part. Ajays has already confirmed that is is symmetrical everywhere on the Cityfibre network.

I would reach out to Zen about this as something is configured incorrectly.

Current result of my desktop speedtest: https://1drv.ms/u/s!AkhvgPvXD0_1pIErd9uVWP4Cxi9png?e...
(308.71 Mbps download/934.87 Mbps upload for those who don't want to click on the link.)
Zen over CityFibre.

Looks like you've got some issues there to resolve on your DL. Was this a wireless or wired test?

Where are you based? You're either in Scotland or suffering from the Zen 'route me around Manchester and the moon' ping of death...

Hi Pheasant, see my other post regarding the tests. All tests on wired (Cat5e cables that have been tested in the past, and worked for well over a year, all runs 10 mtrs or less, and as you know Cat5e specified for Gigabit up to 100 Mtrs)

Not in Scotland, but in Cheshire, about 20 miles from Manchester, but perversely, traceroute's seem to go through London? !

steve@Steves-Mac-mini ~ % traceroute dns.google
traceroute: Warning: dns.google has multiple addresses; using 8.8.8.8
traceroute to dns.google (8.8.8.8), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.628 ms 0.291 ms 0.185 ms
2 lo0-0.bng5.thn-lon.zen.net.uk (51.148.77.133) 11.134 ms 10.366 ms 10.311 ms
3 lag-15.p1.thn-lon.zen.net.uk (51.148.73.98) 10.568 ms 10.519 ms
lag-15.p2.thn-lon.zen.net.uk (51.148.73.100) 10.438 ms
4 lag-2.br2.thn-lon.zen.net.uk (51.148.73.155) 10.639 ms 10.615 ms
lag-1.br2.ixn-lon.zen.net.uk (51.148.73.169) 10.223 ms
5 72.14.217.190 (72.14.217.190) 10.213 ms 10.148 ms 9.968 ms
6 * 74.125.242.97 (74.125.242.97) 11.775 ms *
7 dns.google (8.8.8.8) 10.186 ms
142.251.54.33 (142.251.54.33) 10.276 ms
dns.google (8.8.8.8) 10.128 ms

(Above is through my Apple Time capsule router)

And, I think the resolution of issues is down to Zen, not me !!! All problems happened immediately after my (unrequested) GEA migration at 03:15am on 20th March - I changed nothing !

Steve

Are you Zen over Openreach or Cityfibre?

Yes, good point! I am somehow on the wrong thread! I am on Zen.

In reply to a post by Pheasant:

Looks like you've got some issues there to resolve on your DL. Was this a wireless or wired test?

Where are you based? You're either in Scotland or suffering from the Zen 'route me around Manchester and the moon' ping of death...

The download is correct. That's what I'm paying for. The upload is wrong, but if I run the same (Ookla) Speedtest from my Asus DSL- AX82U router I get a very different result: https://1drv.ms/u/s!AkhvgPvXD0_1pJESI-jk-1b37FTH_w?e...
The Ping has now dropped to 11.
I ran a trial with the Zen-provided Technicolor router and got a slightly different answer: https://1drv.ms/u/s!AkhvgPvXD0_1pJEQbgQkxLAcnCMzVA?e...
All tests via a wired connection btw. The Technicolor also says that the download speed is 1000Mbps.

In reply to a post by ParksidePeter:

In reply to a post by Pheasant:

Looks like you've got some issues there to resolve on your DL. Was this a wireless or wired test?

Where are you based? You're either in Scotland or suffering from the Zen 'route me around Manchester and the moon' ping of death...

The download is correct. That's what I'm paying for. The upload is wrong, but if I run the same (Ookla) Speedtest from my Asus DSL- AX82U router I get a very different result: https://1drv.ms/u/s!AkhvgPvXD0_1pJESI-jk-1b37FTH_w?e...
The Ping has now dropped to 11.
I ran a trial with the Zen-provided Technicolor router and got a slightly different answer: https://1drv.ms/u/s!AkhvgPvXD0_1pJEQbgQkxLAcnCMzVA?e...
All tests via a wired connection btw. The Technicolor also says that the download speed is 1000Mbps.

The ping issue is recognised by the Zen core network design team. There is a recent post here from another thread about it.

The speed profile issue, looks to be related to an incorrect profile being applied to your account by Zen. I don’t think it’s end user equipment related. Again best following that up with Zen directly to resolve.

In reply to a post by SteveBushell999:

Yes, good point! I am somehow on the wrong thread! I am on Zen.

😂 I was wondering