Brilliant Pheasant, I will wade through that when I have a spare few hours! For us mere mortals, who look from the outside, the only place we have to complain remains Zen, not to the electricity supplier for failing to provide power for the DNS servers, nor with whatever road digger that cuts the cables (or whatever....). That is my point ! We have gone through 3 months of sub-par service, and whilst a couple of us now have properly working connections (perhaps!) - the reasons still seem unknown - isn't that the case?

Edited by SteveBushell999 (Wed 29-Jun-22 09:32:40)

…was in response to @dect asking for diagrams etc of “how it all hangs together”

Don’t shoot the messenger

As to your previous post. You are absolutely correct; There is no direct business or legal relationship with Openreach and the end customer. For your FTTP service, your contractual relationship starts and finishes with Zen. Effectively all else is a black box…

All you can do is continue to petition Zen or terminate the contract.

In reply to a post by Pheasant:

…was in response to @dect asking for diagrams etc of “how it all hangs together”

Don’t shoot the messenger

Are you advocating shooting me 😎🤣

I regularly get sprayed with lead pellet. It’s an occupational hazard 😅

In reply to a post by Pheasant:

I regularly get sprayed with lead pellet. It’s an occupational hazard 😅

Not from me, the wild pheasants round here are always walking into my rabbit traps.

…was in response to @dect asking for diagrams etc of “how it all hangs together”

Don’t shoot the messenger wink

As to your previous post. You are absolutely correct; There is no direct business or legal relationship with Openreach and the end customer. For your FTTP service, your contractual relationship starts and finishes with Zen. Effectively all else is a black box…

All you can do is continue to petition Zen or terminate the contract.

Excellent, and, it wasn't meant as a sarcastic comment, really, I have plenty of understanding of LAN technology, but only a little of WAN understanding.

I'm glad we are in agreement that it begins and ends with Zen, my point remains that its taken such a long time to get where we are (which is actually nowhere further forwards it seems). It is interesting to try to understand what's going on here, and I do that much myself, but there is such a tiny dribble of information forthcoming, that we are only guessing it seems. I just hope that's not the case with Zen.

All you can do is continue to petition Zen or terminate the contract.

As far as I am concerned, my connection is now stable, but until there is a full understanding of the problem, it seems that there is always a possibility that it will go bad once more?

In reply to a post by SteveBushell999:

In addition, everyone seems to want to assume that they understand the problem from the tiny crumbs of evidence we have, but in reality, we are still totally in the dark, and in that respect you may be right, we still have no official line.

I don't know what the problem is at all, but it's interesting to speculate. This is after all a forum for those who are interested in the inner workings of what the general public often call 'the WiFi box'.

On a discussion of consumer rights etc. you are absolutely correct, the consumer (or indeed business) contracts with Zen and nothing beyond that is their problem. It either works and you have to pay for it, or it doesn't work and you don't.

If I were in FakeJake's shoes I likely would have taken the same course of action, offering to help Zen with their testing, and probably requested the second BTW service at around the same time to keep some form of connectivity available - because these things interest me, and the opportunity to hear more about the inner workings of OR FTTP would be worth the effort.

Your needs are different, so moving back to BTW became necessary sooner.

I was lucky that I have an ONT with multiple ports so that it was really easy to provision a second service via BTW. It was ready to use the same day it was requested by Zen!

Perhaps this also helped further narrow things down? Knowing that a service going through the same OLT and ONT was working perfectly at the same time that the original service wasn't... The Openreach engineer that was booked for Friday never turned up, unless they were the one that changed the card in the exchange?

It didn't take long after the second service went live for the first to start working correctly again...

But it's all working now, and long may it stay this way.

I've been using the first (Zen GEA) connection since yesterday evening. I've also connected the Samknows box up and it's still looking pretty good.

I'm probably going to keep an eye on it for a while yet, as I'm sure any of us would after this!

Fault manager has called and is glad to hear it's all working properly and is going to close my fault.

I'll likely hear more about the Samknows box (it's technically Zen's, not mine) and the second service at some point soon. Hopefully they don't ask for the new router back as I quite like it 🤣

Edited by FakeJake (Wed 29-Jun-22 10:52:59)

Fault manager has called and is glad to hear it's all working properly and is going to close my fault.

FANTASTIC - I think, but on what basis? what actually was the fault? Am I missing something?

Let me get this right, a GEA migration was done without your asking, it caused everything to go t**s up, and somehow it 'fixed itself'? Meantime you've had 3 months of disrupted service???

Edited by SteveBushell999 (Wed 29-Jun-22 11:14:37)

Well what do you want them to do, keep my fault open when I don't have one?

My fault is closed because it no longer exists. Didn't say that they consider the larger matter closed though.

Edited by FakeJake (Wed 29-Jun-22 11:36:01)