In reply to a post by SteveBushell999:

I am intrigued that there do seem to be a few more people coming out of the woodwork

Its easy for different issues to be wrongly bundled together and Brandon is spot on that the standard diags need to be followed before they are added to his open investigation. I always thought their would be more than there is currently but as we have both said before there may be many many more out there that don't know they have an issue or have not been migrated yet.

In reply to a post by dect:

Its easy for different issues to be wrongly bundled together and Brandon is spot on that the standard diags need to be followed before they are added to his open investigation. I always thought their would be more than there is currently but as we have both said before there may be many many more out there that don't know they have an issue or have not been migrated yet.

If it transpires what I'm seeing is as a result of GEA migration and were typical it's not difficult to see why folk wouldn't notice.

I'm on a 900mbps service and with my equipment I am still getting very close to that to some locations. Even the ones I'm not getting close to (including Zen's own server) I'm still getting over 500mbps.

So if that were typical; you might believe that you end up with no issues observed for many people, and then of the ones who have a 900mbps service, how many would notice that certain speedtest servers were not achieving such high throughput?

Maybe there is some other compounding factor for those that have such a poor result. Eg perhaps they are in an area with strong takeup of FTTP and so they're looking at one issue layered on top of another issue. I'm lucky that I think at the moment I might be one of only 2 places hooked up to our PON, takeup hasn't been high in the City Centre here in Norwich as there is very good speed via FTTC (most people I speak to get close to profile limit) and we've also had Virgin available for years.

Well, Well, Well....... Seems that your prediction about migrating back may be (partially) true !!!!

Just had a call from Andrew, and as I was one of the few bad migrations (Sorry Beach Boys!) Zen want to put a second BTW line in here, and then allow my login on each to work (so I keep the same fixed IP), whilst they also put a SamKnows box in here and then GEA migrate my original line and see what happens.... I have agreed to this, as I do actually think that it may help the wider community, and won't significantly affect my usage for work and leisure from here.

So, the saga really DOES continue..... I will of course update as things move (sorry if it's boring!)

Steve

In reply to a post by FakeJake:

Report it to their support to start the investigation

I've done that today. I've had a couple of phone calls with Zen; PPPoE sessons seem fine-ish for me generally from the computer and from my router - I'm basically close to wire speed for some servers, but connections to Zen's own server and many others seem to be limited around the 500mbps level. I guess because I'm already close to wire speed I've not been asked to use the Zen router, which I'm grateful for.

It looks like the last person I spoke to is escalating the issue, so we will see where that gets us to.

In reply to a post by jimbof:

I might be one of only 2 places hooked up to our PON, takeup hasn't been high in the City Centre here in Norwich

I suspect the others on your PON are all down at Sea Palling getting some sun

2462186 Full Fibre 500 Provision type: New service activation Care Level: Standard Bundle: No COVID-19 Priority: No zenxxxxx0@zen £0 installation charge + £0/month Steve Bushell n/a Processing Order
2462187 AVM FRITZ!Box 7530ax Zen SmartSTART: On £0 Steve Bushell n/a Ordered - Waiting to Dispatch

Yay, and an ax router !

Do you already have a 4 port ONT?

Nope, so will be a second ONT - but my ONT is in a small cupboard in the hall (I euphemistically call it the 'server room') together with my NAS, and Plex server, and all the switches and router. Another ONT on the wall won't really bother me, perhaps they can put in a single 4 port and terminate both lines there? I don't really know.

In reply to a post by SteveBushell999:

Well, Well, Well....... Seems that your prediction about migrating back may be (partially) true !!!!

Just had a call from Andrew, and as I was one of the few bad migrations (Sorry Beach Boys!) Zen want to put a second BTW line in here, and then allow my login on each to work (so I keep the same fixed IP), whilst they also put a SamKnows box in here and then GEA migrate my original line and see what happens.... I have agreed to this, as I do actually think that it may help the wider community, and won't significantly affect my usage for work and leisure from here.

So, the saga really DOES continue..... I will of course update as things move (sorry if it's boring!)

Steve

Maybe I've set a trend going 🤣

Good luck!

Am I right in saying that the legacy 4 port ONT won't do more than 1 Gbps in total?