With FTTP its going to be logical (soft) changes - as the "circuits" are essentially virtual changes in the Layer 2 switch and OLT configurations that carry the traffic from your ONT back to the handover point - the ISP backhaul connection at the exchange.

The question that I hardly dare ask is:
What happens if the cease and reprovide fails?
Is the only remaining option the physical reworking of the connection? Will Openreach agree to this as a last resort?

AaaaaaaaargggH

I was talking about lift and shift .

D'oh!

Sorry was that: “Doh!” intended for me? If so, I don’t get it…. I’m aware that a “lift and shift” is a physical switch around. Are you saying that there is nothing more physical than the “cease and reprovide” (which is the equivalent of a “lift and shift”)?

The D'oh! was aimed at myself! For being so stoopid!

You have a solid green PON light, there is nothing wrong with any physical part of your link.

In reply to a post by jpm:

You have a solid green PON light, there is nothing wrong with any physical part of your link.

Truly hope so - and pray that that means “the cease and reprovide” will do the trick!

In reply to a post by pluralist:

The D'oh! was aimed at myself! For being so stoopid!

Ok okay - sorry misunderstood!

If you want to understand a little more about how FTTP is configured take a look at Openreach SIN506- Google will find it for you and it will be something to read while you wait for the cease and reprovide to be completed.
One useful thing to do, if you are at the property before then, is to note the number of the ONT; this is on a barcoded stick-on label on the front of the ONT. You can then check with Zen what ONT they are attempting to connect to and check that the number they give you is the same as the one you have on the ONT. "You get what you inspect, not what you expect." Fingers crossed that all will go well.

A cease and re provide on FTTP and a lift and shift on ADSL /VDSL are not really similar at all , as already stated , the fact that your ONT has a steady PON light lit , means the ONT and the OLT are successfully ‘talking’ to each other….on your PON there could be as many as 30 other customers, most of which won’t be using the same ISP as you , but optically they are identical to you, there is only 1 fibre from the 32/1 splitter to the OLT , the output from the OLT is visible to all ONT on the PON , but your ONT only ‘uses’ the data addressed to it , ignoring all the other traffic , ( OR tend to only go upto 30 not 32 customers ) so the OLT needs to be able to differentiate your traffic from all the other ONT traffic , and know where to hand this traffic off ( to your ISP backhaul )
All a cease and provide will achieve is to clear any existing ‘routing’ data ,within the OLT ( headend) incase it’s corrupted or was incorrectly set from the outset, and provide you with ‘new’ connection ‘data’ from scratch…obviously in the hope that the new configuration overwrite and errors , and will be OK.
There have been some implications made that Openreach have likely done something wrong , but I would contend that it’s equally likely that the error is with the ISP , if OR are handing off the ‘data’ to the logical address that the ISP has provided, but your ISP cannot get you ‘connected’ , that’s not going to be an OR problem, hopefully your cease and provide , which has no physical element, apart from potentially someone entering a few keyboard commands, will sort out the issue….if it doesn’t , I would suggest you are at the end of your journey with this particular ISP and it would be time to consider using someone else.

Edited by Iniltous (Sat 10-Dec-22 13:42:35)