4 months. Still waiting. Last 4 visits they’ve not turned up. But then turn up unannounced. Hopeless.

In reply to a post by kitcat:

kam67

There is nothing physically wrong with your connection. The cease will strip all the data out from both OR and Zen systems., The reprovide will build the data up again from scratch as if it were a new connection.

This should cure the problem. You will never know which network was the culprit they will both claim it was the other BUT neither will know either.

It takes the 10 days as this is the OFCOM mandated time for a customer to be moved (to prevent slamming) and this job goes into the same queue.

I don't think a cease and reprovide comes with the same 10 minimum days mandated by OFCOM for a migration.
An ISP isn't slamming itself.

Think they can be done much quicker than that.

I recall an ISP rep on here (can't remember who) saying they can be as little as 5 days but usually average around 10 (not working) days.
Can't find the post.

A 2 week wait for a C+R is a bit [censored]. Hopefully doesn't take that long.

Any idea what an enhanced cease and reprovide is?

https://www.ofcom.org.uk/__data/assets/pdf_file/0026...

Edited by j0hn83 (Sun 11-Dec-22 21:12:13)

uno sales informed me recently that, depending on circumstances, it could take 30 to 40 days (actual lead time) to have FTTP (broadband only) installed. Currently the ADSL and land line copper pair are fed under ground to my address. So I imagine, if I was to order FTTP from them, the end of January or early February would be realistic for an installation given the Christmas holidays etc.

I noticed Uno offers FTTP on two separate packages: One using the BT Wholesale network (Fibre Direct) and the other using the Vodafone network (Fibre Direct Pro). Given my present malfunctioning Zen package is on the BT Wholesale Network, I was wondering if I were to subscribe to the latter Vodafone based one, I would rule out the likelihood of a repeat of any issues that might be specifically related to the BT Wholesale Network.

In reply to a post by kam67:

I noticed Uno offers FTTP on two separate packages: One using the BT Wholesale network (Fibre Direct) and the other using the Vodafone network (Fibre Direct Pro). Given my present malfunctioning Zen package is on the BT Wholesale Network, I was wondering if I were to subscribe to the latter Vodafone based one, I would rule out the likelihood of a repeat of any issues that might be specifically related to the BT Wholesale Network.

Are you sure your service is on BTW-based backhaul? It could indeed be Zen-backhaul.

Remember BTW is not the same as Openreach.

BT wholesale is not the same as Openreach. You connect to Zen via Openreach. AFAIK, Both BT wholesale and Vodafone would run over the same openreach fiber, unless you have CityFibre available.

In reply to a post by kam67:

I noticed Uno offers FTTP on two separate packages: One using the BT Wholesale network (Fibre Direct) and the other using the Vodafone network (Fibre Direct Pro). Given my present malfunctioning Zen package is on the BT Wholesale Network, I was wondering if I were to subscribe to the latter Vodafone based one, I would rule out the likelihood of a repeat of any issues that might be specifically related to the BT Wholesale Network.

That's a good question! It was the Fibre Direct Pro product that I was interested in and indeed it did appear to be offered over the Vodafone network. Hearing from another source I understood that Vodafone FTTP can be either Openreach based or Cityfibre based but I'm certainly not sure what that actually means.

Edit: just noticed that jecop has provided an answer

Edited by 4M2 (Sun 11-Dec-22 23:33:03)

In reply to a post by jecop:

BT wholesale is not the same as Openreach. You connect to Zen via Openreach. AFAIK, Both BT wholesale and Vodafone would run over the same openreach fiber, unless you have CityFibre available.

Yes sorry was confusing Bt Wholesale and Openreach.

In reply to a post by jecop:

BT wholesale is not the same as Openreach. You connect to Zen via Openreach. AFAIK, Both BT wholesale and Vodafone would run over the same openreach fiber, unless you have CityFibre available.

And don’t have CityFibre available.

In reply to a post by Pheasant:

4 months. Still waiting. Last 4 visits they’ve not turned up. But then turn up unannounced. Hopeless.

Which ISP was that, Pheasant?