Not broadband. It’s a DIA (leased line) connection where Openreach are providing the tail connections.

In reply to a post by kam67:

In reply to a post by jecop:

BT wholesale is not the same as Openreach. You connect to Zen via Openreach. AFAIK, Both BT wholesale and Vodafone would run over the same openreach fiber, unless you have CityFibre available.

Yes sorry was confusing Bt Wholesale and Openreach.

It’s worth checking / knowing (in the fullness of time) whether your Zen connection is using BTW based backhaul or indeed Zen’s own backhaul. Folks have had issues when migrated into the latter.

In reply to a post by Pheasant:

It’s worth checking / knowing (in the fullness of time) whether your Zen connection is using BTW based backhaul or indeed Zen’s own backhaul. Folks have had issues when migrated into the latter.

How would I know whether I’m on BTW or Zen based backhaul?
Just found out that I’m WBC (Wholesale Broadband Connect) FTTP. Is WBC the same as BTW?

Edited by kam67 (Mon 12-Dec-22 00:25:39)

In reply to a post by Pheasant:

Not broadband. It’s a DIA (leased line) connection where Openreach are providing the tail connections.

Okay thanks for clarifying

Yes that's BT Wholesale based backhaul, rather than Zen's own GEA backhaul.

You may want to check this with Zen; that there aren't any mistakes at their end with authentication, if you had been provisioned (or intended to be provisioned) onto Zen backhaul - especially with authentication issues like you appear to be having.

Edited by Pheasant (Mon 12-Dec-22 00:31:02)

In reply to a post by Pheasant:

Yes that's BT Wholesale based backhaul, rather than Zen's own GEA backhaul.

That’s good to know - though sadly has not helped in my case.

Late edit above...

In reply to a post by Pheasant:

Yes that's BT Wholesale based backhaul, rather than Zen's own GEA backhaul.

You may want to check this with Zen; that there aren't any mistakes at their end with authentication, if you had been provisioned (or intended to be provisioned) onto Zen backhaul - especially with authentication issues like you appear to be having.

What would be the correct question to ask Zen? Something along the lines that “the BT Wholesale Checker indicates that I’m on BT Wholesale Backhaul. Is this correct? Or should I be on Zen backhaul? “

In reply to a post by kam67:

In reply to a post by Pheasant:

Yes that's BT Wholesale based backhaul, rather than Zen's own GEA backhaul.

You may want to check this with Zen; that there aren't any mistakes at their end with authentication, if you had been provisioned (or intended to be provisioned) onto Zen backhaul - especially with authentication issues like you appear to be having.

What would be the correct question to ask Zen? Something along the lines that “the BT Wholesale Checker indicates that I’m on BT Wholesale Backhaul. Is this correct? Or should I be on Zen backhaul? “

Ah no, no no - I think you misunderstood, and I think I misunderstood you.

This information on which Zen backhaul you have is not available from he BTW Checker - this is internal to Zen and any notes etc about it would be on your Zen account portal - or from speaking directly with Zen.

Zen will choose how they will get your traffic from the exchange back to them (this is the backhaul) - they will either use BT Wholesale to provide this connection or indeed their own GEA backhaul.

This is not to be confused with the information on the publicly available BT Wholesale checker tool.

In reply to a post by jpm:

No, it's not a migration. It's a new order with a new ONT. As far as Zen are concerned it's like your neighbour ordering FTTP, nothing to do with their connection at all. Maybe worth emailing Cuckoo to ensure the order goes through properly as a new service.

This was Cukoo’s response to the above. Disappointing!

“Thanks for getting in touch. I've raised this with our specialist team to see about the feasibility of it - they're looking into all possibilities but it is quite a complex operation so it might take a little while for us to get back to you with an answer.

I hope this is ok, please be assured we're looking into it and we'll get in touch with an answer as soon as we have one.

Best wishes,
Cuckoo Broadband”