If you consider a response in under 3 business hours acknowledging your query and letting you know it's been referred to a team who can give a concrete answer to be disappointing then I don't really know what to tell you.

In reply to a post by jpm:

If you consider a response in under 3 business hours acknowledging your query and letting you know it's been referred to a team who can give a concrete answer to be disappointing then I don't really know what to tell you.

It’s more the description of my request as being “complex” that sets the alarm bells ringing.

I have been watching this thread from a distance

I do think that you should leave Zen to have a second go at getting it right before you muddy the water with additional ISP's providing additional FTTP services as its only going to over complicate things and could end in tears.

In reply to a post by dect:

I have been watching this thread from a distance

I do think that you should leave Zen to have a second go at getting it right before you muddy the water with additional ISP's providing additional FTTP services as its only going to over complicate things and could end in tears.

Thanks for your advice, dect. And yes, you are probably right. If this reprovide does not work, I will almost definitely leave Zen and go with another ISP (unless they have a very convincing argument why I should give them another try).

In reply to a post by dect:

I have been watching this thread from a distance

I do think that you should leave Zen to have a second go at getting it right before you muddy the water with additional ISP's providing additional FTTP services as its only going to over complicate things and could end in tears.

Yep, I agree,

In reply to a post by zyborg47:

In reply to a post by dect:

I have been watching this thread from a distance

I do think that you should leave Zen to have a second go at getting it right before you muddy the water with additional ISP's providing additional FTTP services as its only going to over complicate things and could end in tears.

Yep, I agree,

Thanks for making your views known on this known, Adrian. Appreciate your advice!

Still waiting anxiously to see if the reprovide has worked once it’s been fully actioned.

This from Zen Faults Manager: “I have checked the re-provide order today and this shows that it has completed. I have done some further checks and we are now able to see a connection on the line on our connection graph which I have included below.

This is a positive sign as we have not been able to see a connection on the line previously. I was hoping that you may have been or may be going to the property soon to test the connection from your end to ensure that the connection is working as we would expect it too.

Kind regards,”



So off to property to check all is now good . Fingers crossed!

P.S. Praying that this not another false positive!

cid:190f8fb1-94b4-43ed-8104-14b08f7edc05@Image_0_

Tried and failed to copy and paste graph sadly 🙁


Addendum:

Dear Zen Faults and Complaints,

Great news - All looks good my end!


Thank you both for seeing this through - and you’ve made me (and family) one happy customer 😊!


Also a big thank you for all who have supported me on this thread/forum!

Edited by kam67 (Tue 13-Dec-22 14:33:13)

Great news for you.

now relax and enjoy the new house and FTTP.

Thanks kitcat 😊!

All fixed in less than 48 hours - Well done Zen!

Edited by kam67 (Tue 13-Dec-22 15:33:07)