In reply to a post by kam67:

All fixed in less than 48 hours - Well done Zen!

Great news. But it did start ten days ago ....

So far so good - the Fritzbox’s Wi-Fi leaves a lot to be desired though (Ethernet is great so far). Any tips? Zen support suggested an AVM Fritzbox Mesh extender. Perhaps need to start a separate/new thread…

Edited by kam67 (Tue 13-Dec-22 18:36:05)

Minus points to everyone involved for it having to take so long to resolve something which was clearly just some kind of configuration issue somewhere, where if the right people had been on the case it could I'm sure have been fixed in seconds. Pretty pathetic all round.

Yeah, absolutely. Sufficient escalation with Openreach and getting the right people from each side on the same phone call would have fixed this.

Great news @kam67. Now to make sure you're getting full throughput.

In reply to a post by jpm:

Yeah, absolutely. Sufficient escalation with Openreach and getting the right people from each side on the same phone call would have fixed this.

Yes perhaps I’m forgiving/praising them too easily… I guess I bought into the notion that this was an extremely rare and esoteric issue and thus a devilishly difficult one to solve.

In reply to a post by Pheasant:

Great news @kam67. Now to make sure you're getting full throughput.

Thanks Pheasant!

Now to the question that is most pressing, now that I’ve managed to actually get a connection: how do I address the poor Wi-Fi (seems very erratic - even though living in a house with little interference) in those areas of the house where ethernet is impractical (needing to be very long) - should I get an AVM Fritz repeater 3000 (as recommended by Zen support)?

As you said, a new thread may be better. In General Chatter as it's not Zen-specific . Nor Fritz-box specific. Get a wider range of knowledge.

Edited by pluralist (Wed 14-Dec-22 00:52:19)

In reply to a post by pluralist:

As you said, a new thread may be better. In General Chatter as it's not Zen-specific . Nor Fritz-box specific. Get a wider range of knowledge.

Okay thanks - will do as suggested.