In reply to a post by kam67:

Now to the question that is most pressing, now that I’ve managed to actually get a connection: how do I address the poor Wi-Fi (seems very erratic - even though living in a house with little interference) in those areas of the house where ethernet is impractical (needing to be very long) - should I get an AVM Fritz repeater 3000 (as recommended by Zen support)?

Personally, I tried a number of ways to mitigate the poor Wifi on the Fritbox including the 3000 Repeater and I ended up with three plug in Fritz Repeaters as well. - What a polava.

Eventually, I gave up on the Fritzbox Wifi and I bought an Asus RT AX88U router instead and this covers the whole house without the need for repeaters. - It also has a WAN Port.

Since FTTP has an ONT, you do not need a router with an internal modem and there are quite a few routers with good Wifi.

Regards,
Fido

In reply to a post by Fido:

In reply to a post by kam67:

Now to the question that is most pressing, now that I’ve managed to actually get a connection: how do I address the poor Wi-Fi (seems very erratic - even though living in a house with little interference) in those areas of the house where ethernet is impractical (needing to be very long) - should I get an AVM Fritz repeater 3000 (as recommended by Zen support)?

Personally, I tried a number of ways to mitigate the poor Wifi on the Fritbox including the 3000 Repeater and I ended up with three plug in Fritz Repeaters as well. - What a polava.

Eventually, I gave up on the Fritzbox Wifi and I bought an Asus RT AX88U router instead and this covers the whole house without the need for repeaters. - It also has a WAN Port.

Since FTTP has an ONT, you do not need a router with an internal modem and there are quite a few routers with good Wifi.

Regards,
Fido

Thanks for the tip Fido - “a palaver” is exactly how I reacted to all the complexity of all the various Wi-Fi configurations/setups. How do you set up the Ax88U for a Zen connection? Just input Zen username and password?

Edited by kam67 (Wed 14-Dec-22 05:51:58)

I have a different Asus router, but for Zen FTTP over OpenReach - I just selected PPPoE - then the Zen account & password and it worked

Okay that’s great - thanks Ken

Edited by kam67 (Wed 14-Dec-22 09:46:34)

Sigh - out of the frying pan into the fire.

Massive packet loss showing and Zen support corroborating this.
Strange - no real world symptoms apart from erratic Wi-Fi speeds….

Edit: the strange thing is it doesn’t seem to be affecting real world performance.

Could this be a symptom of a bad splice, or is that unlikely?

Edited by kam67 (Wed 14-Dec-22 12:59:06)

Yuk!

Has the Fritz box itself been replaced during this saga, (save me re-reading the whole thread), and any ethernet cables in use whether or not?

Is there any possible electromagnetic interference close to the ONT or router? Including coiled up power and comms cables? Especially if close together.

I'm in last resort overkill there, but such problems used to be common. Coiled/looped mains power cables create a magnetic field.

Edited by pluralist (Wed 14-Dec-22 13:02:06)

Hi Pluralist,

The router has not been swapped out and no obvious of electromagnetic interference.

The funny thing is I had an FTTC Zen service at another address a year ago and the symptoms were identical - even to the minute details of graph’s peaks and troughs.

In that case there was no real world impact either. In the end, the cause was found to be running more than one ping monitor at a time. But in this case, we have made sure that only one monitor is active now (since 11am this morning).

I just have to take a few deep breaths and calm down.

The fact that there is no perceptible impact on real world performance is some comfort.

(Trying to copy and paste a thinkbroadband.com graph but doesn’t seem to be working)

Edited by kam67 (Wed 14-Dec-22 14:09:06)

If you mean the BQM graph, the recommended way is to post one of the several links below your graph. Not the img format though! I used to put the Live link one in my sig. That can also go in the forums like any other link but so can a static one for any given day.

Then we just follow the link. It hides any personal info that you can see yourself.

Edited by pluralist (Wed 14-Dec-22 14:15:52)

I believe the Zen fritzbox router has limitations on how many pings it will service. It is worth checking to see if Zen have put their own ping monitor on your service; if they have then the BQM may not function correctly for you and report high losses.

Hi Jimbof,

Yes they have placed their own monitor on my connection, but only after they requested I disabled mine - and according to them there was still bad packet loss showing.