In reply to a post by Zonedout:

There is no two year wait. Zen are moving customers over to sogea asap. They say there is no contractual change, however a move to digital voice well before pstn switch off is clearly a contractual change and increased cost? This needs to be clarified.

If your contract has no mention of how they provide their voice services and it is the same price to you then there is no contractual change.

It's how BT and others are moving their customers to Digital Voice, mid contract. The contract says they will provide voice for a set price. Delivery method isn't specified in the contract.

In reply to a post by dect:

I personally would suggest raising it with the CEO's office as you have nothing to lose if it doesn't go anywhere. Be polite and clear about what has happened and what an alternative solution could be by using poles. Remember there is a limit for fibre spans so if it exceeds that it wouldn't be workable.

He's nor Openreach's customer, though, so contacting the CEO won't help him, surely?

In reply to a post by ParksidePeter:

He's nor Openreach's customer, though, so contacting the CEO won't help him, surely?

This is a build issue relating to new Openreach infrastructure so yes contacting Openreach is the right thing to try. If we was talking about issues on the existing infrastructure (that serves him) then he would need to go to his ISP.

I asked, but it seems I have to hope for FTTP or move to another ISP willing to offer SOGfast when the time comes. It sucks, but I do understand if Zen want to clear out their grandfathered products from this switchover.

Thank you for your query - as far as I am aware we do not have any plans for a SoGEA equivalent to the G.Fast speeds however if there was any change in thinking with regards to this you would be of course notified accordingly. We do have 2 suppliers - Openreach and Cityfibre so hopefully between them, one will be able to provide full fibre in the area by the 2025 switch off.

As an aside, I do like that whenever I have to deal with Zen CS (which is very rare... maybe 5 times in 20 years) they're always "yeah, we understand what you're asking, and here's the actual info you need".

Edited by MrDoom (Wed 08-Feb-23 13:15:13)

I'd be very surprised if an LTE solution did win out.
Most of my customers stuck on ADSL get poor mobile signal if any.

Thanks
Dan

Slightly off-tangent : I have a copper line from BT for my phone service - no modem/router/internet access involved. If BT scrap the copper line, will they supply me with a modem/router free of charge to keep my phone service working ?

In reply to a post by kitcat:

AndyPandy

PSTN switch off is NOT intrinsically linked to FTTP rollout. It will happen regardless of whether you have FTTP!

If you only have FTTC or ADSL2+ you will be moved to a VOIP service over those mediums.over the copper. The new service is agnostic to the underlying delivery path, ( It could also be delivered over a fixed 4g/5g mobile service if that is all you can get, as in BB USO areas).

The upkeep of the copper network will be funded from the BB price which do not decrease from the bundled BB+ PSTN price by a significant factor.

If you have just a landline then they will need to provide you with a Smart Hub 2 to make VOIP (Digital Voice) calls.
I expect they will launch a smaller devices for those with just landlines.

If you have a landline from BT and broadband from another provider over the same line then this arrangement will no longer work after the PSTN switch over.
You would require 2 lines to have 2 services from 2 providers in future.

Precisely : through an accident of history (going back to the days of dial-up) I have 2 landlines - one from BT which is purely for my telephone service, and a second one from ZEN who rent me the line and provide my broadband (ZEN cost is £30 / month total). Hence my question about BT. I will go FTTP with ZEN this year.

In reply to a post by j0hn83:

If you have just a landline then they will need to provide you with a Smart Hub 2 to make VOIP (Digital Voice) calls.
I expect they will launch a smaller devices for those with just landlines.

Given the diminishing number of PSTN only circuits I doubt it would be worthwhile to develop and maintain a separate VoIP-only box.

Many VoIP ATAs and DECT base units support PPPoE so could be directly attached to a FTTP ONT - however I haven't seen any providers offering the 0.5/0.5 FTTP service, it is difficult enough to find 40/10.

BT Business already provide managed VoIP desk and DECT base solutions which will still work with a third-party router, it would just need BT Retail to adapt the business offerings with PPPoE and to fit in with their management systems if they did want a phone-only solution.