I had to really insist on the replacement router, despite the first agent I spoke to telling me that they'd send out a new box if her tweak didn't work. Don't take any nonsense about needing to have the line tested from the test socket for 24 hours. If you had a previously stable connection and have been getting line drops starting from the time that your 7530 updated to 8.0 then that is almost certainly the issue, and it's an issue that Zen is aware of.

Edited by GavinMH (Thu 17-Oct-24 15:24:55)

In reply to a post by steve87001:

Thank you for pointing out the "Use previous DSL version" option. I'll try it on my 7530 later to see if it stops the frequent reboots with 8.00.

Apart from the £££ Why do they (ISP's) treat customers like fools?

My 7530 Fritzbox has been rebooting several times a day since upgrading to v8.0

I called Zen and they did suggest a factory default reset, but to restore the saved config after resetting. I did so. Problem remains.

Having seen your post, I have set it to use the previous DSL version. Will see if that fixes it. I'd be surprised if it did.

If it doesn't, I'll definitely be calling back and pushing for a 7530AX replacement.

I've had enough. Line dropped twice half way through stteaming Le Bureau. Not the first time. There is a time pattern to the dropouts 5am...9am and around 8am. Is it BT Openreach ? Is it my dodgy cabling 2km from the box ? Is it version 8 ?

I've had enough. I'm now on my dongle plugged into the router.

Giffgaff 1 Zen 0

AVM have not done Zen any favours here. Version 8 is a CoS. The fact that it blocks a restore to 7.59 is simply not acceptable

So what's the difference between the 7530 and the 7530AX ? Are you saying that the AX works OK ?

My old 7530 went wrong after the 8.0 update, the AX I received yesterday from Zen works fine with 8.0 although I think someone here has said that they have issues with the latter. The first Zen agent I spoke to told me it's probably the case that older units (I'd had mine 5 years) struggle with the new OS. I think she was probably correct.

I am experiencing the same issue. I spoke to multiple customer service agents at Zen. The first told me they would update me the next day, they didn't so I called back. The second asked me to change the DSL version on my router. He told me this fix seems to be working for others. Within an hour I had another 2 dropouts. Finally the third said they would sent me a new "loan" router. I should have this in the next couple of days.

I work remote as a DevOps engineer, so a stable connection is absolutely essential for me, so this has been an infuriating few days.

I also tried both a factory reset and today, on the advice of this thread, a reversion to the previous DSL format. Just had another reboot. I am unsurprised.

What does puzzle me is that as far as I can see from Googling this, the issue seems to be exclusively affecting Zen Internet customers. Is this really the case?

If so, it is most likely to be something to do with their corporate remotely deployed router config.

Whatever, it does seem that the Fritzbox 7530 AX is pretty much immune from this rebooting problem. Since Zen offer a lifetime guarantee on these routers, it looks to me that they are just going to have to bite the bullet and upgrade all the customers to whom they have supplied the 7530s to the AX model ASAP.

Edited by MightyTharg (Fri 18-Oct-24 11:49:06)

In reply to a post by MightyTharg:

If so, it is most likely to be something to do with their corporate remotely deployed router config.

As there are no reports of issues on other international websites, you are probably correct.

As Zen appears to have ended its business relationship with AVM it will be interesting to see how this one plays out.

Just an observation :
My Fritz went to version 7.59 on 19th June
My Fritz is set to automatically install updates when available
My Fritz info says it looked for an update today 18th October
I am still on 7.59
What's going on ?