In reply to a post by savamac:

Just an observation :
My Fritz went to version 7.59 on 19th June
My Fritz is set to automatically install updates when available
My Fritz info says it looked for an update today 18th October
I am still on 7.59
What's going on ?

I guess it's possible that the roll-out has been paused.

FWIW the 8.0 update does not appear to be on the AVM website at the moment !

Updates for the 7530 and 7530AX are still available on AVM’s FTP website:

https://download.avm.de/fritzbox/fritzbox-7530-ax/ot...

They can be downloaded and installed manually. OS updates are all subject to a Fritz!Lab development phase with a number of Beta and Labor releases.

Edited by GoWest (Fri 18-Oct-24 11:05:07)

I found that mine hadn't updated, but as I was having a problem at the time (apps were failing to contact services - browser sessions worked fine).

So I pushed the update and have regretted it ever since. Connection drops regularly. Zen have been useless, the DSL downgrade was worthless. The AVM downgrade to an earlier OS process fails with an error but gives no indication as to what.

Zen tying us to a specific router may enable them more control and lead to their better overall rating, but it's a real pain in the butt.

Am I alone in thinking a replacement provider is the next step?

Working from home on a flaky connection is beyond annoying.

Zen know about the issue and have done since at least Monday morning when one of their agents told me that they were aware. They should publicly acknowledge it and tell customers what's being done about it, if they are waiting for a patch from AVM then they should say so and give a timetable. Asking customers to conduct pointless processes to push things back a day or two will only lead to more frustration.

Edited by GavinMH (Fri 18-Oct-24 11:56:31)

I think people are reporting that the whole router reboots rather than just the DSL connection dropping.
Including that any RAM-only logs are lost at reboot (if not flushed to flash before it happens).

For the latter I could understand downgrading the DSL version.
But that is only going to help with restarts if that is crashing the whole router.

If Zen do not know which program or hardware driver is causing the router to have unplanned reboots it should not be guessing with fixes for a different class of problem such as line instability or Wi-Fi settings.

They would probably need the router to be talking to a syslog server so that it has messages right up to the point of failure.

Typical problems that adding new features can cause would be out of memory while chipset firmware/drivers could either cause a kernel panic or system hang if not handled gracefully.
If it only happens when the system has been running for a certain amount of time it can be a memory leak or when a scheduled job kicks in.

For a system hang it may have a low level (hardware-based) watchdog that reboots the system if it becomes unresponsive - it's not uncommon for devices intended for continuous unattended operation.

In reply to a post by toby5596:

Zen tying us to a specific router may enable them more control and lead to their better overall rating, but it's a real pain in the butt.

You can use whatever router you want with Zen.

Just to add, I have a 7530ax on 8.0 and no issues. Seems to be affecting the non-ax model from what I've read here.

I am using a 5+ years old 7530 and updated to v8 00.

No problems being experienced at all.

I am operating it as a DSL router only with WiFi turned off and IP6 disabled.

It is plugged directly into my Master, test socket using an ADSL filter dongle as I have previously experienced an unstable BT line and was fed up removing the faceplate for the mandatory Zen hoop jumping in order to raise an Openreach callout.

The reboot explains a lot as I was puzzled that on a lot of occasions (but not always) when it went doo-lalley I would lose wi-fi connection to the router.

I wonder what is 'special' about the Zen badged 7530 ? Hardware ? Smaller memory chip ? There have definitely been subtle hardware changes during the lifetime of the 7530. I have one that has the Mobile Connection option under the Internet tab. And another - older one - that does not.

You can use whatever router you want with Zen.

With a phone line as well I thought that wasn't possible?

The UI has no option to disable the router broadcasting WiFi and most information I found online suggested we had to have the Fritz in the chain for things to work. I'm no network engineer and really don't want to have to learn enough about it to do something that an iso should do for me.

I've now reached the support process point where the problem may be 'degradation of metalwork in the connection ' so should use the test socket. That'll sort the obvious software issue for sure.