Whirlpool Net Au is not reporting any major issues with Fritz!Box firmware. I am currently on OS8 Beta for my model and there are no issues.

Further to my earlier post, if people think that this is a DSL issue here is AVM's advice on rollback:

Using the previous DSL version

If the problem occurs with the latest DSL version (for example after updating FRITZ!OS), test the DSL version of the previous FRITZ!OS:

Click "Internet" in the FRITZ!Box user interface.

Click "DSL Information" in the "Internet" menu.

Click on the "Interference Resistance" ("Line Settings") tab.

Click "Interference Resistance Settings" to display all of the settings.

Enable the option "Use previous DSL version".

Click "Apply" to save the settings.

Now the FRITZ!Box enables the previous DSL version and then restarts. The restart will take about two minutes.
Note:If the problem no longer occurs with the previous DSL version, send us brief feedback under "Internet > DSL Information > Feedback".

I spoke to Zen at about 10.30 am today. The technician told me that" as of about 10 minutes ago" they had received an update identifying the problem.
It was nothing to do with the 8.0 update rather it was their own system which had caused it --this has now been rectified.
I'm not technically able to explain fully but it was something like their system seeing 8.0 as a "new" update even though it had already been installed and then shutting down to try to install it .
Hopefully it has been fixed--we will see.

It begs the question as to why Zen is rolling out updates and not AVM? Are Zen 7350/AX owners allowed to download beta/labor firmware from Fritz!Labs? It used to be the case that routers from Zen were fully unlocked and configured by the end user. Has the rollout of Digital Voice (VOI P in all but name) played a part in this?

I have had AVM firmware updates fail in the past. All one was required to do was reboot the box and start the download process again.

Glad that the issue will be fixed for those impacted by the issue. I was thinking of switching back to Zen but I might now take a rain check.

For that to ring true with me, it would be daily at 2:30ish, not several times an hour at max, and possibly worse with heavier load / mor connections.

Be interesting to see how it plays out.

For the moment I've a good and bad device here, but am not testing during the day, Ive lost too much productivity as it is.

Zen emailed me the same thing this morning. In essence, it was a config error and that they have fixed it.

Just rebooted again..... 🙄

In reply to a post by westlodge:

I spoke to Zen at about 10.30 am today. [..] something like their system seeing 8.0 as a "new" update

I spoke to Zen around the same time, they explained it to me as their systems looking for a 'different' version number rather than a 'lower' version number.

If that was the cause, wouldn't the AX model also be affected?

Anyway, in the three hours following this fix my router crashed and rebooted another eight times.

They are now sending me a replacement router.

The provided routers are unlocked so you can use with any provider - but they come preconfigured to get their settings automaticaly from zen allowing them to send updated settings and initiate firmware updates though the latter you can also initiate yourself. Usually mine gets updated automatically as I rarely login to the router, though this last one I started manually asit offered it to me when I checked as a result of this thread.

My router logs show frequent The service provider successfully transmitted settings to this device. messages (dozens of times a day) though I have no idea why - doesn't actually affect any of my settings so I haven't bothered changing the ISP to other and manually entering my login details. I almost did when the first firmware update I had occuurred during the day while I was using the connection, but since then all firmware updates have happened overnight.

I've yet to receive any response to my email sent last Thursday requesting to keep the loan router. Zen acknowledged the issue to me after 3 days then stopped acknowledging it when I went to the next step of requesting a new router (which they eventually and grudgingly sent on 'loan' terms). They now appear to be claiming to have fixed it, yet this is not the experience of people posting here. I shalln't be reconnecting my original Fritzbox for the time being.

Edited by GavinMH (Mon 21-Oct-24 16:19:39)

Source ISPReview:

Dean Burdon, Zen’s Customer Experience Director, said:

“We are aware of an issue affecting a small number of our customers using the Fritz!Box 7530 router following the recent OS8 firmware update from AVM. This issue has impacted less than 0.5% of the routers we have in circulation. Nonetheless, customer satisfaction is our top priority, and we are committed to ensuring that all our customers have a seamless experience.

The recent firmware update triggered an automatic reboot of the device, which may have appeared as a disconnection to some users. We have identified and stopped this auto reboot and are closely monitoring any further reported faults. We urge any customers experiencing issues to contact our support team for assistance.”

I monitor the bandwidth of my Fritz!Box using a Prometheus plugin and Grafana. Until the version 8 upgrade, the bandwidth was mostly stable, only changing when I restarted my pppoe endpoint.

Now it's all over the place, changing several times an hour, sometimes within a couple of minutes, between 28 and 29.3 Mb/s

There are a couple of graphs here, It's obvious when I updated the firmware.

12 hours

7 days

30 days