Router updated to version 8 a couple of days ago
Still seeing dropouts since the problem was apparently "fixed". Rebooting every 3 hours or so, last one was about 20mins ago. Contacting customer support in the morning!

Edited by paulby (Mon 21-Oct-24 21:19:07)

This is confusing. Where is the 'fix'? In Zen's systems or have they modified v*. If the latter then surely it should be version 8.something?

That doesn't make sense to be honest. I'm not and have never been a Zen customer. I just happen to have an 7530 that I bought off eBay and have for years used with my Plusnet connection. It's a Zen device, apparently. Now, is it at all possible that aftermarket devices keep talking to Zen? Can Zen connect with them remotely and, for instance, make configuration changes without owner's consent or knowledge?

EDIT: Most recent reboot happened right after I posted it.

Edited by NewMoon (Mon 21-Oct-24 22:33:17)

I received a call from Zen customer service today at 5pm. They assured me the issue had been fixed and wanted me to return the loan router. Luckily before agreeing to this I said I would like to test the old router with version 8.0 firmware first.

I had 2 reboots in 4 hours and now back on the loan router.

v9.0?!

Evidently not resolved.

I have had another three reboots of my Zen-supplied 7530 router in the last hour.

Expecting delivery of my "loan" 7530 AX tomorrow. Will see how that goes...

Yup - my 7530 continues to reboot. Three times in the last hour (11 to midnight 21-10-24)

Will try a hard reboot (power-cycle) but I doubt if that will help.

Hopefully will be getting a 7530AX from Zen tomorrow. That will be interesting.

Edit: oh great another reboot at 00:54 22-10-24

Edited by MightyTharg (Tue 22-Oct-24 00:54:42)

Yes, they can tweak your router. You need to disable all the backdoors.


The more I think about it, that press release from Zen makes no sense whatosever. The phrase 'straws' and 'clutching' springs to mind.

It's not fixed. Noithing like.

I've been running the AX for several days now and had just ne DSL drop. NB Not a reboot.

9.30am this morning connected up the 7530. First reboot after an hour. Gradually loaded up the router by watching a film, streaming some audio, turning on the security Nest camera that uploads to the Mothership. Had a few more.
Then started listening to some Radio 3 and it fell over within 15 minutes. Rebooted. As each program fired up again, withing minutes it rebooted.

Waiting for my AX to arrive. The 7530 is regularly rebooting or dropping the line still.