In reply to a post by countryman69:Let's hope it's not a sign of a general decline. They have been exemplary for ten years.
Seconded. We've been with them almost since Day One
I too have generally been happy in the nine years I've been with Zen but for me this issue came hot on the heels of Zen making something of a dog's dinner of handling my recent flat move. Hopefully this isn't the start of a decline and they'll learn lessons from their handling of the router update mess.



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